How to raise a concern or issue - Section contents

Where to go for assistance when raising a student concern or issue.

The University considers addressing concerns and complaints by students to be an important part of the University’s commitment to continuous review and improvement.

If you are experiencing a student issue that you wish to raise, the information below will guide you on the processes, policies and services available at the University to help you seek a resolution.

  • I want to raise a concern about the quality of teaching I experienced.
    Contact your subject coordinator in the first instance. If you are not satisfied with the response you may escalate the matter to the associate dean (learning and teaching) or equivalent in the faculty in which the subject is taught.
    See also Courses, Subjects, Awards and Programs Policy
  • I want to raise a concern about the nature of an assessment task.
    Contact your subject coordinator in the first instance. If you are not satisfied with the response you may escalate the matter to the associate dean (learning and teaching) or equivalent in the faculty in which the subject is taught.
    See also Assessment and Results Policy
  • I want to dispute a mark or the outcome of an assessment task or an exam result.
    Contact you tutor or subject coordinator in the first instance. If the dispute is not resolved you may escalate the matter to the head of school, associate dean, or dean of the faculty in which the subject is taught.
    See also Assessment and Results Policy
  • I want to raise a concern about the outcome of an administrative process (e.g. special consideration application, exchange or study abroad application).
    First, raise your concerns or make a complaint at the service delivery point (e.g. Student Equity and Disability Support at Stop1).
    If your complaint is not resolved, follow the instructions for escalating a student complaint to the Academic Registrar.
    See also Student Complaints and Grievances Policy