Airport pickup service - Section contents

The University of Melbourne offers a free airport pickup service to interstate and international students who are commencing their first semester of study.

Airport pickup

Airport pickup is available to new international and interstate students arriving at Melbourne Airport (Tullamarine). When you have booked your flights, apply for your pickup service, at least  three days before you fly. A University representative will meet you at the airport and take you directly to your accommodation.

Cost

This is a free service from the airport to the CBD (Central Business District), Parkville and surrounding areas.

Fees will apply if:

  • you are travelling to further areas than those listed above
  • there are additional passengers (your family members or anyone who is not a University of Melbourne student) - $40 per person
  • you requested airport pickup, but do not use it on arrival

You will be informed of any additional costs by email once we receive your application

Eligibility

To be eligible for the airport pickup service, you must:

  • be an interstate, international, or Study Abroad and Exchange student commencing your first semester at the University of Melbourne
  • have an unconditional offer to study with us
  • have not used the service previously
  • apply for airport pickup at least three business days (Monday to Friday, Australian Eastern Standard Time) prior to your arrival. Unfortunately, we can’t accommodate late applications.

Applying

Airport pickup runs 24-hours per day from Melbourne Tullamarine Airport to the University and surrounding areas, and is provided by TOGOTO Pty Ltd. You will need to apply at least three days before you fly. Once you’ve booked with us, you’ll receive a confirmation email within 72 hours which contains instructions for your arrival at the airport.

Apply now


Arriving

Baggage limits

TOGOTO allows a maximum of 40kg of luggage, or two pieces of standard luggage, and one carry-on. There’s no additional fee for larger luggage, but TOGOGO may ask you to wait for the next shuttle or refuse your service if you have excess baggage. If you know you’ll be traveling with over 40kg of luggage, please indicate the approximate weight of your luggage in the ‘Special Requirements’ section of your application.

TOGOTO cannot accommodate boxes, bikes, surfboards, golf equipment, or other large items.

Travel outside the university area

Although this is a free service, travel to areas outside of the University and surrounding suburbs will incur additional costs. These costs depend on the distance of your destination from the University. To find out the cost of your travel:

  • Complete the online form
  • Click ‘next’
  • Review your additional costs
  • Click ‘submit’ if you agree to these costs.

Contact TOGOTO if you have any questions regarding additional destination fees.

Night time arrivals

Airport pickup is a 24-hour service. Please make sure that you have made accommodation arrangements before booking your airport pickup. If you are arriving overnight, ask your accommodation provider if they provide a 24-hour reception before you confirm your booking.


Changes to your booking

You may need to amend your booking due to changes in your flight. All booking changes can be made through the link in your confirmation email.

Before you travel

All changes must be made online, using the form provided in your confirmation email. Please include all the details of your change, including your flight number, arrival time, and destination address. Changes cannot be processed without the full details of your arrival. If you haven’t received your email within 72 hours, check your junk folder, and if you’re still having trouble, contact us.

During transit

TOGOTO monitors all flights, so they will be aware if your flights are late or delayed. However, if your flight details change in transit (e.g. if you miss your flight and book onto another one), you need to contact TOGOTO or call on +61 409 503 646 and let them know of your new flight number, arrival date and time.

Cancelling your booking

All cancellations can be made through the alteration form in your confirmation email. Cancellations must be made 24 hours in advance of your original arrival time. There is no cancellation fee.