Timetabling Assistance Form (TAF)

Some timetable issues, your faculty will need to resolve. Find out when and how to submit a request. 

About timetable assistance

The TAF is a way to get help with certain class timetable issues. Please use it only if you’re unable to resolve the problem by choosing another available class time.

Follow these steps if you need timetable help

Steps to take when you have a timetable issue.

Try to resolve the issue

See if you can resolve the issue yourself using our guide to resolving class timetable issues.

Check your issue is supported

Refer to the list of supported issues that qualify for TAF support.

Supported issues

Confirm TAF is open

The TAF is only open during the review period. Check the timetable dates for your study period.

Class timetable key dates

Gather your documents

Find out what supporting documents you'll need.

Required documentation

Submit your TAF

Follow the instructions below to submit a TAF.

How to submit a TAF

Receive your issue resolution

Your faculty will let you know once they've processed your request Processing time can vary.

Supported issues

The following issues can be resolved by submitting a TAF if you are unable to resolve them yourself.

    • If you’ve followed the advice for full classes but still can’t enrol, you can submit a request in this category
    • Please keep your swap requests open while you wait for the Timetabling assistance form outcome
    • This way, you can grab a spot if one opens.

    • This option should only be used where clashing subjects are core on your study plan.

    • Use this category if you're registered for ongoing support
    • Check if priority timetabling is in your Academic Adjustment Plan.

    • Request a specific class here to fit your work schedule
    • Requests will be assessed on a case-by-case basis and cannot be guaranteed.

    • Request a specific class or classes that align with your religious or cultural observance.

  • Use this category to:

    • Request a class or classes that work with your schedule and needs
    • If you have classes marked as 'problem' (like sectioned or activity combinations), you can ask to join a class in a different group
    • Request allocation to classes if you enrolled in a subject after timetabling closed.

    • In some rare cases you may need to request to change to an online class.

Issues not supported by the TAF

No available classes that suit you

If the class time you prefer is full but there are other class times available, do not submit a TAF.

What to  do if your classes clash.

Clashing class where other class times are available

Please do not submit a TAF if you have clashing classes and there is space in other class times available.

Follow the steps to resolve your clash here.

Required documentation

Find out what documents you'll need for your request.

    • No supporting documents are needed
    • You must give details about your preferred class time(s).

    • No supporting documents are needed
    • If you want to switch to a full class or classes to avoid a clash, you must give details about your preferred class time(s).

    • You don’t need any supporting documents
    • You must give details about your assigned class and the one you want to add to your timetable.

    • Please share your Academic Adjustment Plan
    • You must give details about your timetable scheduling needs.

  • You will need to provide a letter from your employer that includes:

    • Employer's letter head and contact details
    • Details of your work commitments, including what days and times you work (for example: roster screenshot)
    • You must give details about your preferred class time(s).

    • You need to give a signed letter on your religious group's letterhead or from your cultural authority.
      • The letter should include:
        • The nature of your observances and
        • What days and times you are unavailable to attend classes
        • You must give details about your preferred class time(s).

  • Depending on your circumstances, you may need to provide:

    • A letter showing your commitment beyond your studies for your faculty or school’s review
    • A letter explaining the reasons that stopped you from submitting your class timetable preferences on time
    • You must give details about your preferred class time(s).

    • Please submit a document explaining why you need to switch to an online class
    • you must give details about your preferred class time(s).

Submit a TAF

  1. Log into the TAF
  2. Click the +Create Support Case button
  3. Ensure that the Request Type is showing Timetabling Assistance Request or select it manually from the drop-down
  4. Select the relevant issue type
  5. Select the affected subject and/or the subject you need assistance with from the drop-down list
    • This will only display all currently enrolled subjects
  6. Specify the affected class type into the text field (eg Tutorial, Lecture, Seminar, Lab)
    • If your issue type is Clash with Another Class or Mandatory Classes in Core Subjects Clashing, you will need to select the clashing subject from the drop-down and type the Clashing Class Type
  7. Add a request description to explain the issue you're experiencing and what outcome you are requesting
  8. If applicable, upload supporting documents by clicking the 'Upload Files' button or dropping files into the field
    • Once you have uploaded your file, click the blue ‘Done’ button
  9. Click Create Support Case to submit your request
    • Your request will be allocated a Case Number and a progress status
    • The faculty manages all TAFs and requires processing time.

Go to Timetabling Assistance Form

Need more help?

Please contact us using one of the channels below.

Ask Stop 1 AI Assistant (recommended) Call us

More class timetable information