Stop 1
Please select the category of your enquiry below to find an answer or submit an enquiry.
Stop 1 Parkville and Southbank will be closed for the King’s birthday holiday on Monday 12 June. All services, including appointments, phone and chat will be unavailable. Students with a scheduled exam on the Kings’s birthday holiday will be required to sit the exam.
-
Student administration
Including: Student cards, personal details, citizenship and Unique Student Identifier (USI)
-
Course planning
Including: Course rules and structure, choosing subjects
-
Enrolment
Including: Taking leave, study plan changes, rescind credit
-
Timetable
Including: Timetable allocations, preferences and making changes
-
Fees and scholarships
Including: Student invoice, statement of liability
-
Wellbeing and accommodation
Including: Financial support, accommodation and counselling advice
-
Student visa
Including: General student visa enquiries, student visa fee waivers
-
Special consideration
Including: Special consideration and ongoing support
-
Exams and results
Including: Exam timetable, results, Weighted Average Mark (WAM)
-
Graduation
Including: Testamurs, changing a graduation response
-
Global study and exchange
Get assistance with overseas study and exchange program options, applications, eligibility
-
More services
Including: Academic skills advice, Transcripts (inc Evidence of Enrolment), Careers & Employability and more
-
Future students
Get assistance with future study including course information, entry requirements, the application process, scholarships and more.
-
Alumni and general public
Get assistance with other topics not relating to current or future study.
-
Browse student workshops
Attend a student services workshop or session. Find out about academic skill-building, careers and employability, studying overseas and much more.
-
Student IT
Okta verify, devices, email and software
Locations
Visit Stop 1 at:
Before visiting, please read our vaccination requirements for attending campus.

Opening hours: Parkville
- Monday to Wednesday: 9.00am–5.00pm
- Thursday and Friday: 10.00am–5.00pm
- Closed on weekends and University holidays.
Opening hours: Southbank
- Monday to Wednesday: 9.00am–4.45pm
- Thursday and Friday: 10.00am–4.45pm
- Closed on weekends and University holidays.