Get your first student card

How to order your student card

All students must order their student card online by following these steps:

  1. Complete your course enrolment, including enrolling into subjects. If you are a graduate researcher, your candidature must have commenced before ordering a student card.
  2. Upload your identity documents in the CaptureME portal using your Australian passport, Australian driver’s license or international passport.
    If you’re unable to verify your identity using VerifyME, you can upload a copy of your Australian driver’s license or international passport by clicking on ‘Proceed to CaptureME’.
  3. Take your student card photo following the photo guidelines below.
  4. Upload your student card photo via the CaptureME portal.
    If you are experiencing issues using CaptureME please refer to the troubleshooting advice.
  5. Select your preferred collection method.
    • Collect your card in person via the collection method options below. If your photo is approved, your card will usually be available for collection from 2pm the following business day.
    • If you choose to receive your student card by mail, make sure your preferred address on my.unimelb is up to date. Your card will be posted to the address you have recorded as your preferred address in my.unimelb.
  6. Collect your student card. You will receive a confirmation email when your student card is ready for collection or sent via postal mail to your recorded address. For in-person collection this is usually after 2pm the following business day. You will need to bring either a hard copy of your passport, Australian driver’s license, or 100 points of ID to collect your card in person.

Collection methods

In person collection

After you have ordered your student card online, you will receive a confirmation email when your student card is ready for collection. Your card will usually be available for collection from 2pm the following business day. You will need to bring a hard copy of either your passport, Australian driver’s license, or 100 points of ID to collect your card.

If you do not receive a confirmation email within five business days of placing your order, please use the Get help with your student card form to enquire whether your card is available for collection.

CampusLocation Booking required to collect?
Parkville Stop 1No - please present to the Student Card Pop-Up at the Open Stage to arrange collection
Southbank Southbank Hub No - please present to the Southbank Hub to arrange collection
Dookie Academic Centre No
SheppartonReceptionNo

By postal mail

If you choose to receive your student card by mail, your card will be posted to the address you have recorded as your preferred address in my.unimelb.

Photo guidelines

  • Plain white background
  • Head, neck and shoulders in frame (please note that some shoulder must be visible)
  • Eyes should be clearly visible (no sunglasses)
  • Must look straight into camera
  • Colour photo only
  • No hats or head covering (except on religious grounds)
  • Photo must not be digitally enhanced or edited – please note that if digital alteration (including camera filters and digital editing) has been applied to a photo that significantly alters your facial structure and/or features your photo will be rejected as it must be a true representation of your appearance

Checking that you have uploaded your student card photo

Once uploaded, your student card photo will appear on the my.unimelb home screen (if you have hidden your photo, you can click ‘show photo’ to unhide it). You can also log into the CaptureME portal to see a copy of the photo you uploaded and your card issue date.

Please check your spam or junk folders for confirmation emails from CaptureME, as we are currently experiencing issues with emails not being received in the main inbox.

Need help with your student card?

If you're experiencing difficulties obtaining your student card, please visit our student card troubleshooting FAQ or submit an online enquiry to Stop 1.