Virtual concierge

Have a quick question? The Stop 1 virtual concierge is here to help!

The virtual concierge is a way to get quick assistance with an enquiry, without waiting in a queue. Drop into the virtual concierge Zoom room during our opening times to get your question answered by a Stop 1 staff member. If the staff member is unable to resolve your query, they can book a 1:1 appointment on your behalf.

Staff can answer general questions about the following topics:

  • Subject enrolment
  • Fees and census dates
  • Student visas
  • Academic transcripts and statements

Opening times

The virtual concierge is available from 10am to 5pm, Monday to Friday.

How to access the virtual concierge

Access the virtual concierge Zoom room via the button below. You’ll be placed in a waiting room before speaking with a Stop 1 staff member.

Access the Stop 1 virtual concierge