Have a quick question? The Stop 1 virtual concierge is here to help!
The virtual concierge is a way to get quick assistance with an enquiry, without waiting in a queue. Drop into the virtual concierge Zoom webinar during our opening times to get your question answered by a Stop 1 staff member. If staff are unable to resolve your query, they’ll provide advice about how to book an appointment with Stop 1 or contact us by phone or chat.
Staff can answer general questions about the following topics:
- Subject enrolment
- Fees and census dates
- Student visas
- Academic transcripts and statements
Before accessing the virtual concierge, you can also try checking out our answers to the following frequently asked questions:
The virtual concierge is available from 10am to 5pm, Monday to Friday.
How to access the virtual concierge
- Access the virtual concierge Zoom webinar via the button below
- Ask your question in the Q&A box (other students will be able to view your question)
- Our staff will then respond to your question live or in the Q&A chat
Do not post personal information. If your question requires you to provide your personal information, then please use our other enquiry channels (phone, email, chat).