Virtual concierge

Have a quick question? The Stop 1 virtual concierge is here to help!

The virtual concierge is a way to get quick assistance with an enquiry. Drop in to the virtual concierge Zoom meeting during our opening times to get your question answered by a Stop 1 staff member. If staff are unable to resolve your query, they’ll assist you in booking an appointment with Stop 1 or provide advice on how to contact us by phone or chat.

Staff can answer general questions about the following topics:

  • Subject enrolment
  • Fees and census dates
  • Student visas
  • Academic transcripts and statements.

Opening times

The virtual concierge is available:

  • Monday to Wednesday: 9am to 5pm
  • Thursday to Friday: 10am to 5pm.

How to access the virtual concierge

  1. Access the virtual concierge Zoom meeting via the button below (you may need to wait in the waiting room)
  2. Speak directly with a Stop 1 staff member, who will resolve your issue within two to three minutes or refer you to the most suitable support option.

Access the Stop 1 virtual concierge