Virtual concierge

Have a quick question? The Stop 1 virtual concierge is here to help!

The virtual concierge is a way to get quick assistance with an enquiry, without waiting in a queue. Drop into the virtual concierge Zoom webinar during our opening times to get your question answered by a Stop 1 staff member. If staff are unable to resolve your query, they’ll provide advice about how to book an appointment with Stop 1 or contact us by phone or chat.

Staff can answer general questions about the following topics:

  • Subject enrolment
  • Fees and census dates
  • Student visas
  • Academic transcripts and statements

Opening times

The virtual concierge is available from 10am to 5pm, Monday to Friday.

How to access the virtual concierge

  1. Access the virtual concierge Zoom webinar via the button below
  2. Ask your question in the Q&A box (other students will be able to view your question)
  3. Our staff will then respond to your question live or in the Q&A chat

Terms of use

Do not post personal information. If your question requires you to provide your personal information, then please use our other enquiry channels (phone, email, chat).

Access the Stop 1 virtual concierge