Updates and advice for students

Updates and advice for all students during the current outbreak of coronavirus COVID-19.

Last updated: 09.29pm, 7 July 2020

The University’s number one priority is the health, safety and wellbeing of our University community. We note the announcement by the Victorian Premier Tuesday, 7 July 2020, that metropolitan Melbourne and Mitchell Shire will return to Stage 3 Stay at Home restrictions from 11.59pm on Wednesday 8 July 2020. We will review our current activity on campus and return to campus plans to ensure that we continue to operate in line with the latest government advice, and further information will be communicated soon.

Subject and class information

The University of Melbourne has transitioned to a virtual campus model and we’ve changed the way you attend classes and engage with your University community. We’ve begun a phased return to campus, which means that some classes will be held on campus, some classes will be delivered wholly online, and some will run in parallel – both online and in person. Visit the Return to campus page for more information about the plan to gradually return activity to our campuses.

We have plenty of digital tools and services to help you study online and off campus. Visit the Studying remotely page for information on how best to manage your studies while you're not physically going to classes.

  • Changes to the Academic Calendar

    Revised 2020 University calendar

    The 2020 University calendar has been pushed back by one week, with Semester 2 now commencing on Monday 3 August. See key dates or download a detailed revised Academic Calendar.

    Check the Handbook and LMS for up-to-date information on all non-standard study periods (eg intensives) and seek advice from the relevant Subject Coordinator regarding the relevant dates for these subjects.

  • Lectures, tutorials and interactive seminars

    We’ve begun a phased return to campus, which means that some of your tutorials and seminars might be delivered on campus, and some might remain online via the LMS. Visit the LMS for information on how your classes will be delivered. Large group teaching will remain online.

    To help you feel safe when spending time on our virtual campus, we’ve created a guide explaining what practices and behaviours are expected of you and your peers while online.

  • Specialist and practical classes

    Specific arrangements for specialist classes, practical classes, performances and design studios delivered via our virtual campus will vary from subject to subject. Check the LMS for details.

  • Placements

    Decisions regarding placements underway in health or educational settings will be made in conjunction with your University of Melbourne supervisor and supervisors in your clinical or other work-based environment. If your placement should no longer go ahead, alternative arrangements will be made wherever possible.

    The Faculty of Medicine, Dentistry and Health Sciences is working closely with its partners to deliver student clinical placements in line with current health advice. Students who are closest to graduation are being prioritised for placement where possible. For up to date information, students should contact their discipline placement coordinator.

  • Exams

    Students who are unable to attend campus due to COVID-19 travel or other restrictions will continue to have access to online assessments. Advice on mid-semester and end of semester examinations will be conducted will be provided at a later date. For more information, visit the Exams page.

  • Studying from your home country

    If you are unable to travel to campus due to COVID-19 travel or other restrictions, you can continue to study online until restrictions are lifted. International students currently in Australia who decide to return to their home country and study remotely should also be aware of the  Australian Government’s travel advice and restrictions, which may prevent you from returning to campus depending on how the COVID-19 situation develops. For any visa enquiries, you should contact the Department of Home Affairs.

  • Assessment and grading

    In selecting our assessment methods, we will ensure that your assessments fully assess the learning objectives for subjects and meet the usual high standards of academic integrity, with appropriate supervision, for validly and reliably assessing your learning. Our arrangements for full online learning and appropriate remote assessment will allow the grading of student performance using the existing grading schema and the proper recognition of student learning.

    Please refer to WAM information below for further details.

  • Participation requirements

    On 17 March the University communicated to subject coordinators that in regard to physical attendance, participation and engagement requirements it was anticipated that in most circumstances, at the time, these should be waived for first half year subjects, as approved by the President of the Board.  Staff were also advised at the time that if existing participation requirements were essential components of the teaching and learning — that is, necessary for meeting the intended learning outcomes — alternate means of assessment would need to be explored where practicable and published in the LMS on or before 17 April 2020.

    With the move now to a full virtual campus, it may be appropriate in some subjects for there to be expectations or requirements for participation and engagement in asynchronous activities. Asynchronous participation and engagement offers students flexibility across time zones and provides protection against any technical issues that might occur from time to time in synchronous settings.

    Participation and engagement requirements for synchronous classroom activities should be waived in most circumstances, though there may be situations in which these requirements are necessary for meeting the intended learning outcomes. Subject coordinators will advise you. Again, all changes to participation requirements are published in the LMS.

  • Key dates and timetable information in the Handbook

    Subject dates and timetabling in the Handbook are now up to date with accurate information for all of 2020. Any future changes to key dates or timetable information for 2020 subjects will be communicated directly with students enrolled in those subjects.

Weighted Average Mark (WAM)

Update to WAM assessment for First Half Year 2020

The University of Melbourne Academic Board has revised assessment of the Weighted Average Mark (WAM) for First Half Year 2020. Find out more on the WAM calculation.

Academic progress

The Academic Board has approved some changes to the academic progress review process for students in the First Half Year 2020. The main change for students is that no coursework student will be suspended or terminated due to unsatisfactory progress in the First Half Year 2020 period. For more information see:

Plans for Winter Term and Semester 2, 2020

We’ve begun a phased return to campus, which means that some teaching and learning will take place on campus and some will be delivered wholly online during Winter Term and Semester 2. Visit the return to campus page for more information about the plan to return activity to our campuses.

Current students should continue to plan for studies in Semester 2 so that you can progress toward the completion of your course. You are encouraged to consider your Semester 2 subject options in the Handbook and can book a phone appointment for course advice.

Future students can find information on Study.

Winter term, 2020

Almost all Winter Term subjects will be delivered online, with the limited exceptions of some specialist subjects for specific cohorts which will have on-campus delivery. This list may be updated if additional subjects are approved to have on-campus components.

  • Exclusions

    Please note: only eligible students should enrol in the below subjects. If in doubt, contact the Course Planning team. If you are enrolled in these subjects and are unsure what to do, please check the LMS or contact the subject coordinator.

    Subject codeSubject nameStudy periodFaculty


    Advanced Surveying and Mapping

    Winter Term



    Anatomy and Neurosci Research Proj Part 1


    Medicine, Dentistry and Health Sciences


    Biochemistry Research Project Part 1


    Medicine, Dentistry and Health Sciences






    Introduction to Printmaking Processes


    Fine Arts and Music


    Introduction to Screenprinting

    June, July

    Fine Arts and Music


    Helicopter Design

    Winter Term



    Micro & Immuno Research Project Part 1


    Medicine, Dentistry and Health Sciences


    Opera Performance Practicum 2


    Fine Arts and Music


    Pathology Research Project Part 1


    Medicine, Dentistry and Health Sciences


    Pharmacology Research Project Part 1


    Medicine, Dentistry and Health Sciences


    Physiology Research Project Part 1


    Medicine, Dentistry &and Health Sciences

Returning to campus

We’ve begun a phased return to campus, which means that some teaching and learning will take place on campus and some will be delivered wholly online during Winter Term and Semester 2. Visit the return to campus page for more information about the plan to return activity to our campuses.


Free meals for students

We are partnering with SecondBite, a local not-for-profit organisation, to deliver healthy and free meals to students. Each meal pack provides up to three to four standard servings and students can pick-up the meals near the Parkville campus on allocated days. SecondBite will be unable to meet dietary requirements and vegetarian meals are limited.

Register now to receive a free meal pack. Meal pick-up is available on weekdays. Once a pick-up time becomes available you will receive a confirmation email with details on how to collect your meal.

Special Consideration

The University’s policy and procedures for Special Consideration will continue to apply. These cover a wide range of circumstances that may have affected student progress. Given the current situation, students who have been affected by the COVID-19 circumstances but are unable to provide documentary evidence (eg caring for someone who has been diagnosed) may submit one of the following supporting documents to explain how their study has been affected:

  • A medical certificate or Health Practitioner Form

    Students seeking Special Consideration on the basis of a medical condition can contact their regular GP, or a GP at the University’s Health Service via a telehealth consultation. This may mean you don't need to attend the clinic in person. If appropriate, your GP will issue a medical certificate via telehealth.

    If you have a current referral with one of the Health Service psychiatrists or psychologists, you can also talk to your mental health provider(s) through telehealth to obtain documentation to support your Special Consideration request.

    Please note that university Health Service telehealth appointments are only available to students currently in Australia.

    If you are currently studying overseas, you are encouraged to seek documentation from your local GP or health clinic. If there are COVID-19 physical distancing measures which prevent you from doing so and telehealth consultations are not available, you should consider submitting a Student Declaration form below.

  • A statutory declaration

    Students who are unable to access a GP or medical clinical, may provide a statutory declaration as an alternative. A statutory declaration is a written statement that you sign and declare to be true and correct in the presence of an authorised witness.

    If your current circumstances mean you are unable to contact an authorised witness, you may prepare a student declaration.

  • A student declaration

    If you are unable to source a medical certificate, health professional form, or statutory declaration to support your application, a student declaration (PDF 106.8 KB) can be filled in and uploaded to your application (please use the reason Hardship or Trauma).

    The special consideration student declaration will be used along with the information provided to assess your application. Eligibility is not automatic.

Special Consideration will not normally be considered in relation to the University’s transition to a Virtual Campus for teaching, learning and assessment. Similarly, self-isolation without having contracted COVID-19 would not normally be grounds for special consideration. However, where there are special circumstances these will be considered on a case by case basis.

A special note regarding healthcare workers

The University recognises the extraordinary contribution that healthcare workers are making on behalf of the community as part of the COVID-19 response.

In light of this, the University will make reasonable academic adjustments for students who are healthcare workers who have been required to support these efforts at this time.

If you are a healthcare worker and would like to apply for special consideration on this basis, please upload confirmation of your work in this capacity to support your application.

Financial support

COVID-19 Emergency Support Fund

The Emergency Support Fund is designed to provide relief and support for students who have experienced financial hardship as a result of COVID-19, and can provide funding of up to $7500.

COVID-19 Student Support Grants

The Student Support Grants recognise the financial impact you might have experienced by COVID-19 travel restrictions, and is here to help you cover any unanticipated expenses.

International Student Emergency Relief Fund

The Victorian Government has announced a $45 million International Student Emergency Relief Fund for international students facing financial hardship.

The University of Melbourne welcomes this funding support from the Victorian Government which supplements the University’s Emergency Support Fund enabling us to support more students who may be experiencing very real hardship as a result of COVID-19.

The International Student Emergency Relief Fund comes with specific conditions around the maximum amounts payable to students ($1,100), the category under which the fund can be paid (loss of a legal source income for international students residing in Victoria) an assessment of financial need and requirements for co-contribution from the University’s existing support funds.

The International Student Emergency Relief Fund funding will be included as part of eligible students’ payments from the University’s COVID-19 Emergency Support Fund Emergency Support Fund under category 2, 'loss of income.' This means:

  • Students apply once to the Emergency Support Fund to be considered for available funding (including the Victorian Government International Student Emergency Relief Fund)
  • The International Student Emergency Relief Fund is not a separate grant but is included within the Emergency Support Fund grant up to the existing cap of $7,500.
  • If you have submitted an Emergency Support Fund application, you don’t need to apply again. However, if you received a payment of less than the $7,500 cap and continue to experience financial hardship, please contact Stop 1 to discuss your circumstances.

For more information on the Victorian Government International Student Emergency Fund and additional resources to support international students, including practical assistance, visit Study Melbourne.

The Victorian Government’s scheme has allowed us to expand our COVID-19 Emergency Support Fund so we can reach more students in financial need. It also enables us to expand the University’s support to students who were not eligible for existing funding. Find out more about Emergency Support Fund categories.

If you have not yet applied for the Emergency Support Fund, find out more and apply. We have also extended the application date to 30 September 2020.

  • How does the Emergency Support Fund relate to the Student Support Grant for COVID-19?

    The Emergency Support Fund is designed to provide assistance to students who have experienced financial hardship as a result of COVID-19.

    The Student Support Grant is aimed at assisting students who have incurred unanticipated costs as a result of the Australian government COVID-19 travel restrictions.

  • I have already applied for the COVID-19 Student Support Grant for travel affected students. Can I apply for this funding?

    If you are experiencing financial hardship that is in addition to the impact you have experienced as a result of COVID-19 travel restrictions, you can apply for funding from the COVID-19 Emergency Support Fund. There is a combined upper limit of $7500 support across both grants. If you have already received some funding through the Student Support Grant, you can apply for up to the difference in funding through the Emergency Support Fund.

  • Tuition fees

    Tuition fees are not changing. The University has implemented a large-scale exercise to transfer teaching, learning, assessment and student support into formats that can be accessed effectively at a distance. We are doing this in a way that maximises the opportunities for most students to study effectively and successfully, and to therefore graduate on time, while maintaining the vitally important quality and standards of our degrees. Our staff are adapting teaching materials and student services, including library services to online channels, and strengthening our virtual campus. We will maintain connectivity and community between students, and with their academic staff.

    In short, we will maintain the high standards of our curriculum and continue to provide a top-quality education commensurate with a University of Melbourne degree.

    We have extended the census date and fee due date for all standard Semester 1 subjects until 30 April, which is in line with the revised timelines for accessing a FEE-HELP or HECS-HELP loan to provide students with flexibility.

    Tuition fee due dates

    Semester 2 tuition fee due dates have been adjusted to realign with the new Academic Calendar dates and Census dates for Semester 2 subjects. Please check your statement of liability for your subject tuition fee due dates.

    What happens if you withdraw from paid subjects

    You may wish to read our subject withdrawal advice for detailed information on withdrawing from subjects.

  • Student Services and Amenities Fee (SSAF)

    SSAF funded services and programs now offered online

    Most Student Service and Amenities Fee (SSAF) funded services and programs are now being offered through our virtual channels, with the exception of a limited number of on campus events such as BBQs. Importantly, support for students continues and the quality delivery of services and programs is being maintained.

    Many SSAF funded services are being redesigned for our virtual campus, with a stronger focus on student wellbeing and a sense of belonging and connectedness across our student community. UMSU and GSA are also working with students on opportunities to deliver activities remotely.

    SSAF funded services being delivered virtually during COVID-19 include:

    • An Emergency Food Voucher support of $20 for students identified as most in need of immediate and urgent assistance by Stop 1 staff during student appointments.
    • Student and Scholarly Services services, programs and student outreach including Student Connect, careers and employability advice, wellbeing support services and the Students@Work program.
    • A GSA-led free call hotline for graduate students, 1800-GSA-HELP.
    • GSA led life skills support and advice to assist graduate students through COVID-19, including recipes, tips for undertaking group work, advice on managing relationships with parents and partners and advice for managing conflict in shared households.
    • UMSU advocacy and legal services support.
    • UMSU initiatives including mentorship programs, how to guides, tech videos, and Zoom events.
    • UMSU clubs and societies programs and activities including the development of further opportunities to engage with students.
    • MU Sport online exercise programs and advice for the University community to stay active.
    • MU Sport services for students supported under the Elite Athlete Program.

Health and wellbeing

What to do if you think you have COVID-19

If you suspect that you may have COVID-19 do not come to campus. If you are feeling unwell, you can use the Department of Heath’s self-assessment tool to help you decide if you should be tested.

If you are experiencing common symptoms including fever, breathing difficulties such as breathlessness, cough, sore throat and fatigue, follow advice from the Victorian Department of Health and Human Services (DHHS), call the dedicated hotlines on 1800 675 398 (Victoria) or 1800 020 080 (national) OR contact the University Health Service or your regular General Practitioner. Once you have sought medical advice you should then let the University know by emailing Campus Community. A privacy collection notice (PDF 102.0 KB) is available.

If someone you know appears ill and is showing symptoms, encourage them to seek medical assistance.

If you have recently travelled internationally or have had close contact with a confirmed case of COVID-19 please take note of health advice and self-isolate in line with advice provided by DHHS and the Australian Government Department of Health.

DHHS have broadened COVID-19 testing criteria to include anyone with mild symptoms. The Department has also advised that all staff and students in residential accommodation – even those with no symptoms – are able to participate in testing. If you would like to get tested, voluntary testing is available at the University of Melbourne Health Service. To undertake a test, please contact the Health Service on 8344 6904 or book through the online app on the website. It is essential to book an appointment to avoid crowding at the clinic.

If you live in residential accommodation, please only attend the test when outside your accommodation and return to the accommodation immediately afterwards to avoid unnecessary contact with other members of the community.

The University is committed to supporting any University community member who contracts COVID-19. By letting our Campus Community team know your situation, we can support you by offering practical advice, links to university services, conducting wellbeing checks, answering COVID-19 related questions and assisting you through the isolation process.

  • The University of Melbourne COVID-19 Health Service Hotline

    The University Health Service now has a dedicated COVID-19 Hotline for University of Melbourne students and staff members. This is designed to provide an additional source of advice and information for members of our community who have concerns about their health in relation to COVID-19 and link them to the appropriate health service if required.

    Please contact this hotline for advice if you:

    • Are feeling unwell and have COVID-19 symptoms (fever, breathing difficulties, cough, sore throat, fatigue and/or tiredness)
    • Have recently returned from overseas
    • Have been in close contact with a confirmed case of COVID-19
    • Are a health care worker or aged care worker, or
    • Live in a residential college or student accommodation.

    COVID-19 Health Service Hotline

    Phone: 03 8344 6905

    Hours: 8.45am – 5pm, Monday to Friday. For assistance outside these hours call the DHHS coronavirus hotline on 1800 675 398.

    Telehealth consultations

    The Health Service now offers telehealth consultations as well as in-person appointments. You can book a telehealth appointment if you:

    • Are in Australia (consultations cannot be provided to anyone offshore)
    • Don’t require in-person assistance (eg if the doctor doesn’t need to conduct an examination).

    If you are unsure if a telehealth is right for you, please call (03) 8344 6904 to check your eligibility.

    To book a telehealth appointment:

    1. Call (03) 8344 6904 or book via the online booking system
    2. Indicate YTH in your appointment reminder confirmation text.
  • Taking care of your mental health

    In situations that are uncertain and evolving such as this, you may experience stress, anxiety, or sadness. Counselling and Psychological Services (CAPS) have developed a tipsheet on how to manage feelings of stress or distress about COVID-19. You can also explore other helpful resources on looking after your mental health and wellbeing during this challenging time.

    The University has a range of health and wellbeing services so if you need support, please contact:

  • Practising good hygiene

    The Victorian Department of Health and Human Services (DHHS) provides the following good hygiene tips:

    • You should pay close attention to good hand hygiene. Wash your hands regularly with soap and water, especially before eating and after using the toilet
    • Cover your mouth and nose when coughing and sneezing with a tissue - or cough into your elbow. Dispose of the tissue into a bin and then wash your hands afterwards
    • Face masks are not recommended for use by members of the public in Victoria, although anyone who wants to be cautious can of course choose to wear one
    • Avoid touching your face.
  • Physical distancing

    Physical distancing is recommended by the Australian Department of Health to reduce community transmission of COVID-19.

    Physical distancing is a way to stop or slow the spread of infectious diseases. It means less contact between you and other people.

    These simple, common sense actions help reduce risk to you and to others.  They will help to slow the spread of disease in the community.

    • Stay at home if you are sick or unwell
    • Keep a distance of 1.5 metres between you and other people whenever possible
    • Don't shake hands, hug, or kiss as a greeting
    • Minimise physical contact, especially with people at higher risk such as older people and people with existing health conditions
    • Respect temporary changes to seating and room configurations implemented to enhance physical distancing
    • Utilise hand sanitisers where available, and wash your hands frequently
    • Use tap and pay rather than handling money
    • Exercise good sneeze/cough hygiene
    • Don't share food with anyone else
  • Centrelink and part-time study

    If you are on Youth Allowance, Jobseeker, ABSTUDY or Austudy, and are thinking about changing your study load, you should contact Centrelink to see if this will affect your eligibility for payments.

    Visit the Centrelink page for more information about Youth Allowance, ABSTUDY or Austudy, or for more information about Jobseeker payments.

  • Device loans

    If you don't have access to a laptop or desktop device to enable remote learning, you can borrow a University device on loan. The University has reconditioned ~130 laptop and desktop devices for student loan.  These are not new devices but have been reimaged to connect to all University online services.  Devices will be sanitised prior to pick up.

    To access these devices, please register your interest with the Financial Aid team. The team will assess your requirements and connect eligible students to the device deployment team to arrange a pick up time and place, mindful of physical distancing protocols.  Devices will include accessories (keyboard, mouse, power cords).

  • Cybersecurity

    Cybercriminals are taking advantage of community concerns around COVID-19 and there are reports of phone calls, text messages and emails pretending to be from the World Health Organization and government agencies to steal personal information, seek donations and install malicious software. Find out how to protect yourself from these threats on the University's cybersecurity web page.

  • Students not eligible for Medicare

    The Department of Health and Human Services advises that overseas travellers who fall ill in Australia (and are not eligible for Medicare) often have health or travel insurance.

    For those who do not have adequate insurance coverage, Victorian hospitals will waive the costs of treatment. This includes waiving payment and debt recovery procedures for ambulance transfers of people suspected to have coronavirus (COVID-19), who are taken to Victorian hospitals for assessment.

    These arrangements have been put in place to ensure payment issues are not a barrier for people from overseas with symptoms seeking early medical advice.

  • Staying active with Melbourne University Sport

    Melbourne University Sport is committed to supporting students and staff to stay active through the COVID-19 pandemic.

    We have compiled a number of different resources and fitness opportunities for the University community to stay healthy and connected in the comfort of your own home. Visit the Staying Connected page for great ideas on how to keep fit, and free fitness tutorials that you can follow at home.

  • What is the University guidance about informal, off-campus meetings during the COVID-19 pandemic?

    We encourage all members of our community to stay safe and strongly advise that any social gatherings outside of formal curriculum time adhere to the Victorian Government’s physical distancing, public gatherings and hygiene requirements.

    The University recognises that informal gatherings may occur from time to time to build cohesion among tutorial groups and teams.

    If staff members are present at an informal, off-campus student gathering, everyone in attendance should adhere to the University’s COVID-19 policies, particularly by staying home if unwell, and the Student Conduct PolicyAppropriate Workplace Behaviour Policy and other relevant University policies may apply. University staff members in attendance at informal gatherings are also responsible for keeping a record of attendees and current mobile phone numbers.

Travel, visas and accommodation

The Australian Government has issued a COVID-19 travel alert recommending Australians: “Do not travel overseas at this time. If you wish to return home, do so as soon as possible”.

All non-essential domestic and international travel has been cancelled. The Australian Government advises all Australians not to travel overseas at this time. If you are already overseas and you wish to return home, do so as soon as possible. Further information is available from the Smart Traveller website. All travellers arriving into Australia from international destinations need to self-isolate for 14 days in line with Australian Government requirements.

Guide for students (COVID-19 travel advice)

(PDF 425.5 KB)

  • Study overseas (including exchange)

    Our primary focus is to ensure your ongoing health and wellbeing during these challenging times.

    Study overseas programs in Semester 2

    Study Overseas activity will not be possible in Semester 2 given the likelihood of international travel restrictions being in place for some time. Find out more about completing semester exchange in 2021.

    Students currently studying away from the University

    Further to the current coronavirus (COVID-19) travel advice issued by the Department of Foreign Affairs and Trade on overseas travel, you should make arrangements to return to your home country as soon as practical. Students are reminded to check their student email regularly and respond to requests from their Global Learning advisor.

    Non-Australian citizens or permanent residents students

    The Australian Government announced that from 9pm, Australian Eastern Daylight Time (AEDT), Friday 20 March all non-residents and non-Australian citizens will no longer be able to enter Australia.

    Based on advice received from the Australian Government, we suggest that you should seek support from the Embassy/Consulate of your home country in your host location. You are encouraged to consider returning to your home country, following instructions to continue your studies where this option has been made available to you. If you remain in your host location, you should follow the advice of your host university and local authorities, and remain in contact with your Global Learning advisor.

    Arranging flights

    • In the first instance, if you already have flights booked, contact your airline to find out the costs to change your existing reservation.
    • It may be cheaper to purchase a new flight.
    • The University will assist you to recoup the costs through travel insurance.
    • Where costs are not covered by travel insurance, you may be able to apply for financial assistance from the University.

    Please note that the Department of Home Affairs requires all international arrivals to self-isolate for 14 days on arrival into Australia.

    Your studies

    Many universities are making arrangements to complete their semester online. We recommend you continue to engage in your studies if possible and actively communicate with your academics and tutors. You have been invited to join the Global Learning Engagement Hub on LSM which is designed to help you continue the social connections with your fellow exchange students, both international peers from your host universities and other Uni Melb students on exchange.

  • Visa advice for international students

    Visit our COVID-19 student visa FAQs for the latest advice about how your student visa may be affected.

    Can I return overseas to study or take a leave of absence?

    International students who wish to return to their home country can continue their studies remotely. You need to stay enrolled to maintain a current CoE. If you choose to return home to study, you must ensure you are able to actively participate in required learning activities, noting this may include classes scheduled in at AEST times which require virtual attendance.

    International students who wish to return home and take a leave of absence are able to do so under compassionate and compelling reasons.

    International students should also be aware of any possible restrictions or risks with returning to home countries, as well as the Australian Government’s travel advice and restrictions, which may prevent you from returning to campus. The University will continue to monitor this situation and how it might impact students’ ongoing enrolment. For any visa enquiries, you should contact the Department of Home Affairs.

  • Reduced study load

    If you wish to reduce your study load you can do so by providing a personal statement in lieu of supporting documentation.

    Please note: reducing your study load might extend the time you need to complete your course, which means you may need to request a new CoE before the current due date expires.

    Our course advising team can help you plan out your remaining subjects and explore options such as ‘catching up’ by enrolling in winter or summer subjects.

Graduate researchers

For information specific to graduate researchers please visit our dedicated graduate research FAQs.


In line with the University’s phased, partial return to campus, study spaces in the ground floor of the Baillieu Library are now open.

This will provide access to limited study seating for eligible students. Bookings are required and the booking link will be sent directly to students who are eligible to return to campus over the winter break.

The University is planning for a phased, partial return to campus, including the reopening of libraries, with our number one priority being the health, safety and wellbeing of our students, staff and community.

Details regarding the reopening of library spaces will be included when these plans are released. For all other students, comprehensive library resources and services are available online, and we are here to help you via Library Chat, Student IT Chat and other online services.

Our libraries provide access to a vast array of materials online, with many publishers temporarily expanding their digital offerings. Find out how to source online materials for your teaching, learning and research.

If you can't find what you need through self-service options, remember to ask a librarian or contact your Faculty and School Librarian directly. If the University doesn't currently have the material you need electronically, librarians will options to supply a suitable resource.

If the resource you’re looking for is from the University of Melbourne Archives or part of a special collection, you can ask Archives and Special Collections to investigate access options for you. If you have already made a request via the Archives or Reading Room emails, you do not need to make another one.

  • Are any libraries open?

    Study spaces in the ground floor of the Baillieu Library are now open.

    Students who are eligible to use the study spaces will be emailed information on how to access these study spaces.

    All other University library services are still being virtually delivered.

    We are still here to help you! You will have access to all our ebooks and online journals and databases - 96% of the library’s journal holdings are online. In addition, we also have access to over 1.5 million ebook holdings.

    You can contact us for assistance via Library Chat or via email at library-feedback@unimelb.edu.au

  • I have items out on loan. What do I do? I want to return my items, how do I do this?

    While our libraries are closed you do not need to return your loan items and you will not receive a fine.

    If you must return your items for your own reasons, please return them through the returns chute outside the Baillieu Library. Returned items will be removed from your library record when library staff return to campus. All returns will be backdated, and there will be no fines.

  • I am waiting for my BONUS+ or Interlibrary Loan to arrive. Will I still be able to get it?

    We will continue to fill requests for Interlibrary Loans that can be delivered electronically. We cannot supply physical items. For assistance please refer to the Interlibrary Loan website or email ill-library@unimelb.edu.au.

  • I have BONUS+ items on loan. How do I return or renew these?

    We have increased the number of times you can renew BONUS+ items to six. You can take advantage of the increase now by renewing your items in your Borrowing Record. BONUS+ items can be renewed even if they are overdue. You can also use our Library Chat service, or ask for renewals via email at library-feedback@unimelb.edu.au

  • I need help, how do I contact the library if I can’t come to campus?

    We are here and happy to help. Library services will continue to be offered online. You can contact us for assistance via Library Chat or via email at library-feedback@unimelb.edu.au

    You can also browse our self-help online resources including Library Guides and information on referencing.

  • I’m having IT trouble. Where can I get help?

    Have a look at our guide to studying online.

    Student IT can help too. Contact them to access other helpful online resources.

  • I want a physical item but the libraries are closed. How do I get a copy?

    If the University doesn’t have the material you need electronically, ask a librarian to help find material for you. Librarians will investigate a range of options to supply a suitable resource.

  • I need to request an item that I can only view in the Reading Room, can I do that?

    Physical access to the Archives and Special Collections is not possible at this time. However, once we re-open materials can once again be requested into the Reading Room for use.

    You can search our catalogue for digitised items via our website and ask Archives and Special Collections to investigate access options for you if the material isn't already available digitally.

  • What are publishers doing to make more resources available for teaching, learning and research during restrictions?

    Many publishers are opening up additional content to support the scholarly community during COVID-19 - you can find this information here at E-Resources @ the University of Melbourne Library. All available electronic resources can be found by visiting our Discovery Services and the Library Catalogue.

Student services and Stop 1

Student services continue to be delivered via virtual channels. Students can access advice and support from Stop 1 via phone and chat appointments, online workshops and email enquiries. Our careers and employability, academic skills, global mobility, course planning and more will all be delivered remotely, with extended contact hours available in some cases.

  • Early childhood services

    In line with the State Government’s advice, childcare services are an essential service and will continue to operate.

  • Health Service

    The Health Service continues to provide in-person and telehealth services to University staff and students.

  • Student IT

    To help you get setup and connected, ready for online learning, the Student IT team have created a new webpage, Studying Remotely. The team are here to help seven days a week, through our Online Chat function and also with Support Tickets. For a quick response during the day, start a chat with us. After hours or for something that might be a bigger issue, submit a ticket and we will help as soon as we can. All of these services are available from the Student IT website.

  • Privacy online

    As a result of our move to a fully virtual campus, tutorials and other classes may be recorded and uploaded to the LMS.

    Any recordings will only be used for the purposes of enhancing your teaching and learning by providing you with an opportunity to revise material and reflect on matters covered.

    If you do not wish your image to be recorded during one of these classes, you should alert the staff member leading the relevant class(es) and you should turn off your video camera. However, as it is expected that students will actively participate in these classes it will not be possible to exclude your voice from any recording.

Previous COVID-19 student communication

As the COVID-19 situation continues to develop, it can be hard to keep track of the latest information. We have put together a log of official University emails sent to students announcing changes and updates related to COVID-19 (login required).