Get the support you need during the COVID-19 pandemic.
Last updated: 02.50pm, 22 September 2020
Mental health resources
In situations that are uncertain and evolving such as this, you may experience stress, anxiety, or sadness. Counselling and Psychological Services (CAPS) have tipsheet on how to manage feelings of stress or distress about COVID-19. You can also explore other helpful resources on looking after your mental health and wellbeing during this challenging time.
CAPS counselling appointments and workshops
CAPS is currently offering tele-counselling appointments via Zoom and various webinar programs to boost your resilience and wellbeing.
After Hours Crisis Support Service
Our standard business hours are 9am to 5pm, Monday to Friday. For mental health crisis support and advice outside of these hours (including 24 hours on weekends and public holidays), students can contact the University's After Hours & Mental Health Crisis Support Service:
Phone: 1300 219 459
Text: 0480 079 188.
Safer Community Program
The Safer Community Program provides support and advice to members of the University of Melbourne community about inappropriate, concerning or threatening behaviour. Visit the Safer Community Program website for resources and support.
Chaplaincy and faith support
Chaplains are representatives of different faith groups in the wider community, who are placed in the University by their respective faith group with the approval of the Vice-Chancellor. Chaplaincy is one way to engage with spiritual support and connect with religious groups that serve the University community. Learn more about Chaplaincy.
Melbourne University Sport is committed to supporting students and staff to stay active through the COVID-19 pandemic.
We have compiled different resources and fitness opportunities for the University community to stay healthy and connected in the comfort of your own home. Visit the Staying Connected page for great ideas on how to keep fit, and free fitness tutorials that you can follow at home.
University Health Service & COVID-19 hotline
The University Health Service has a dedicated COVID-19 Hotline for University of Melbourne students and staff members. This is designed to provide an additional source of advice and information for members of our community who have concerns about their health in relation to COVID-19 and link them to one of the GPs at the health service for same day COVID-19 testing if required.
Please contact this hotline for advice if you:
- Are feeling unwell and have COVID-19 symptoms (fever, breathing difficulties, cough, sore throat, fatigue and/or tiredness)
- Have recently returned from overseas
- Have been in close contact with a confirmed case of COVID-19
- Are a health care worker or aged care worker, or
- Live in a residential college or student accommodation.
Phone: 03 8344 6905
Hours: 8.45am – 5pm, Monday to Friday. For assistance outside these hours call the DHHS coronavirus hotline on 1800 675 398.
The Health Service now offers telehealth consultations as well as in-person appointments. You can book a telehealth appointment if you:
- Are in Australia (consultations cannot be provided internationally)
- Don’t require in-person assistance (eg if the doctor doesn’t need to conduct an examination).
If you are unsure if a telehealth is right for you, please call (03) 8344 6904 to check.
To book a telehealth appointment:
- Call (03) 8344 6904 or book via the online booking system
- Indicate YTH in your appointment reminder confirmation text.
Consultations at the Health Service are directly billed to BUPA, Medicare, and Allianz and claimable through the other OSHC providers.
If you're outside of Australia, find out more about accessing our health services from overseas.