What to do in an emergency - Section contents

If you encounter an emergency during your overseas study, it's important to know the key contacts that can help.

In an emergency

Please contact the local emergency services in the first instance, as they will be able to provide immediate and on-ground support.

  • International emergency number: 112

Emergency assistance is also available through your insurance:

(Quote policy: Students 02.PP.015907)

You should also contact your host institution.

After contacting local emergency services and your host institution, please make contact with us as soon as possible.

  • University of Melbourne emergency number: +61 3 8344 6666
    Identify yourself as a University of Melbourne student on an overseas study program (ie. Exchange or Short-term).


If you are travelling to a designated 'risk area' and there is a crisis developing while you are there, please refer to the Smartraveller website for up-to-date information and guidelines to follow. There is also a 24-hour consular service:

  • Within Australia: 1300 555 135
  • Outside Australia: +61 2 6261 3305
  • SMS: +61 421 269 080

Australian embassies

The Australian Government Department of Foreign Affairs and Trade (DFAT) has 100 international posts to provide consular and crisis assistance to travelling Australians.

To find the contact information for the Australian embassy at your current location, visit the Embassies and consulates overseas contact list on the DFAT website.