Exam support services

Resources and support available to you in the lead up to the exam period, to make sure you have everything you need to sit your exams, and support available on the day.

Support during your exam

A range of support services will be available to help you during your exam.

Exam questions

Your Subject Coordinator will be available to answer your questions about exam content. All other types of questions should be directed to Stop 1.

In most exams, you will be able to ask questions via the Exam Support tool in the LMS. Your subject coordinator will be online to answer exam questions via the Exam Support tool for the first 45 minutes of your exam (unless they advise you otherwise).

The below screenshot shows where the Exam Support tool is located in the LMS. You can also visit the LMS Exam Support page for more information on the Exam Support tool.

Zoom supervised exams

You will be able to ask questions of the exam supervisor via Zoom private chat. If you're not sure whether your exam is Zoom-supervised or not, please see your personal exam timetable.

Announcements

If any exam corrections or clarifications are necessary during your exam, your Subject Coordinator will post an announcement from the relevant subject via the LMS.

To stay up to date during your exam:

  • keep the Announcements page open on a different tab and refresh it from time to time
  • check your announcement notifications are set to 'notify immediately'.

Zoom supervised exams: Your zoom supervisor will alert you to any exam corrections.

Technical support

We've developed a variety of technical support resources to help you both prepare for exam day and assist you if you have any technical issues during your exam. Visit the technical support page for more information.

If you do experience technical disruptions during your online exam, you may be eligible to apply for special consideration (technical). You will need to check that your circumstances are eligible (eg major technical disruptions for more than 10% of the exam time) and you have supporting documentation as proof of these technical issues. For more details on eligibility and supporting documentation visit the special consideration (technical) page.

First aid

First aid officers will be available for phone calls during your exam if you are feeling unwell or distressed.

Call Stop 1 and they will refer you on:

  • Inside Australia: 13 6352 (once you call, select option 1 in the first menu for current students and then select option 1 again in the second menu for exam enquiries)
  • Outside Australia: +61 3 9035 5511 (once you call, select option 1 in the first menu for current students and then select option 1 again in the second menu for exam enquiries)

General support services

COVID-19 Emergency Support Fund

The COVID-19 Emergency Support Fund provides financial assistance for students to purchase IT hardware (eg a laptop), internet access (data plans), and office furniture required for remote study. Find out more and apply for support.

Academic Skills support

There’s no secret to exam success. It’s all in the preparation. The Academic Skills team has exam preparation tips and suggestions to optimise your exam revision, improve your recall and prepare for different exam formats. For personalised and timely support, the online study and learning drop-ins allow you to get advice from peers with expertise in academic skills, maths and stats, and library research.

Alternative Exams Arrangements

Students who have Alternative Exams Arrangements (AEA) confirmed with Student Equity and Disability Support will continue to receive the adjustments in their Academic Adjustment Plan. Visit the Alternative Exams Arrangements page for more information about AEA support.

Overseas support

Exam times have been adjusted to accommodate time zones for overseas students who requested it. The timetable has been designed to enable you to complete your exams between the hours of 7am and 9pm in your time zone. If you are an overseas student and have an exam that completely falls outside of these times, please submit an enquiry to the Exams office through ask.unimelb.

Sitting an exam on campus

If you don’t have a safe space at home to sit your exams, you can apply for a place on campus to complete your exam(s) online. To apply, please complete this form by Thursday 29 October, 11.59pm. The number of places available on campus will depend on COVID-19 government regulations at the time of the exam. You will be notified via email if your application is successful.

Internet and laptop loans

If you are experiencing hardship and don’t have reliable access to internet or a computer for your online exams, there are a limited number of devices which you can apply to loan:

  • An internet dongle (for internet access), or
  • A laptop.

To apply, please complete this form by Thursday 29 October, 11.59pm. No application extensions are possible past this date.

Wellbeing

If you need help looking after your physical and mental wellbeing during your exam, we encourage you to access the University’s wellbeing support services and visit the wellbeing during exams page.