Technical consideration

If you cannot complete an online exam or mid-semester test due to major technical disruptions or failures, you can apply for technical consideration.

Technical consideration is an option to apply to re-sit an exam/mid-semester test in the event that serious and sustained technical disruptions prevent you from successfully completing and submitting your exam/mid-semester test.

As technical issues are not grounds for special consideration, technical consideration covers major disruptions during online exams/mid-semester tests.

Technical consideration is intended for major technical issues that prevent you from submitting your exam/mid-semester test. If you are sitting an exam, you must first contact exam support to resolve any issues within the exam time before applying for technical consideration.

Technical issues during an exam/mid-semester test

Technical consideration is intended to cover sustained technical disruption. Not all technical issues are eligible for technical consideration.

If you suffer technical disruptions and failures during an online exam/mid-semester test:

1. Visit the exams technical support page for support during your exam or call us.

Inside Australia: 13 6352
Outside Australia: +61 3 9035 5511

2. Make every attempt to complete your exam/mid-semester test within your allocated time period. If the disruption is minor (brief interruptions for less than 10% of the exam/mid-semester test time), you should continue with the exam/mid-semester test and submit it by the end time – you won’t need to request technical consideration for minor technical issues. If you are sitting an exam, every exam has a 30-minute submission window after the exam end time which you may use to submit your exam if you need to. This time is intended to account for minor technical issues you may experience.

3. Collect evidence of the issues you experienced. Evidence could include:

  • screenshots of error messages
  • photos of failed devices
  • proof of contact to Stop 1, or
  • evidence of an outage from your Internet Service Provider.

The University may seek to substantiate applications using its own LMS and/or Zoom technical logs and examination incident reports and records.

4. If you have experienced a major technical disruption, apply for technical consideration. The Eligibility section below will give you an idea of the types of situations which may be eligible.

Eligibility

Every situation is unique, and eligibility for technical consideration is determined on a case-by-case basis based on the supporting documents you provide.

Circumstances which may be eligible Circumstances which are not eligible
  • Internet or power outages that impact your ability to complete the exam/mid-semester test for more than 10% of the exam/mid-semester test time
  • Sustained drop-outs of the LMS or other software being used to complete your exam/mid-semester test (including University of Melbourne server dropouts)
  • Other technical issues not explicitly covered by the above which prevented you from accessing, continuing or completing your exam/mid-semester test for more than 10% of the exam/mid-semester test time (assessed on a case-by-case basis)
  • Minor technical issues such as a brief interruption to your internet or power
  • Other technical issues which provide a brief disruption to your exam/mid-semester test time
  • Any issues which are resolved during the exam/mid-semester test, which account for 10% or less of the exam/mid-semester test time
  • If you have submitted during the exam's submission window

How to apply

You can only apply for technical consideration for exams/mid-semester tests.

The technical consideration application form is now open for Semester 2, 2020 mid-semester tests:
Apply now

Outcomes

Applications are not automatically approved, and each application will be assessed on a case-by-case basis. Possible outcomes may include an exam re-sit during the supplementary exam period. You will receive an outcome within five working days to your student email.