Travel insurance

Understand your travel insurance cover and how to make a claim when travelling on approved University activities.

Travel insurance for students

Enrolled University of Melbourne students are covered by the University's travel insurance when participating in approved overseas travel.

This page explains your coverage, the claim submission process how to access emergency assistance.

Travel insurance documents

You may need the documents below for visa applications, overseas university admission requirements or to better understand your cover.

Insurance requirements for overseas universities

Some overseas universities, particularly in Europe, may require you to purchase health insurance from an insurer in that country. The University's travel insurance may not meet these requirements or qualify you for an exemption.

Check the requirements of your host institution and contact Stop 1 if you need assistance.

Registration

The registration process for the University’s Travel Insurance depends on the reason you are travelling:

Travel Category

Registration

Overseas exchange or Short term program

The Global Learning team will complete a Travel Registration Form for you.

All other University-approved student travel*

Please complete your own Travel Registration Form.

*Includes: University-approved internships/placements, UMOS, scholarships, MU Sport, artistic performances and any University-related travel not included above.

  • You will receive an Insurance Confirmation Letter via email with details of

    • Student name
    • Student ID
    • Travel dates
    • Program destination
    • Purpose of travel

  • For assistance with Insurance Confirmation Letters or changes to travel dates:

Travel insurance coverage

What is covered?

  • Medical expenses
  • Travel disruption (eg cancelled or delayed flights)
  • Lost/stolen baggage and personal items

View the Travel Insurance Policy Wording document for details of additional incidents covered.

When am I covered?

University-approved travel is covered for up to 365 days per trip.

You'll be covered 24 hours a day during:

  • your official University travel or program dates
  • travel to and from Melbourne
  • up to 20 additional days of personal travel

Important: The University's travel insurance does not cover personal travel beyond 20 days. If you're extending your trip, you'll need to arrange your own travel insurance for the additional period.

Chubb offers discounted personal travel insurance, or you can choose another insurer.

If you're travelling for more than 365 days, such as for a joint PhD, contact Stop 1 for advice.

Where am I covered?

Within your official travel period and any eligible personal travel days, you're covered for travel to destinations approved under the University's travel insurance arrangements.

Domestic travel

Travel within Australia is covered when your destination is more than 100 km from your departure point, such as your home address or usual University campus.

International travel

Travel to international destinations is assessed against the Australian Government's Smartraveller travel advice levels.

Smartraveller DFAT advice level Travel insurance eligibility
Level 1: Exercise normal ssafety precautions Covered automatically
Level 2: Exercise a high degree of caution Covered automatically
Level 3: Reconsider your need to travel Approval required
Level 4: Do not travel Approval required

Requesting approval

Travel to a Level 3 or Level 4 destination requires approval from the Academic Registrar and the insurer before travel commences.

To start the process, submit a Stop 1 enquiry titled "Insurance - DFAT Level 3 & 4 Travel Request" and provide your travel plans for review. Refer to Student Travel and Transport Policy Section 5 for more information on this process.

How to make a claim

Follow the steps below to submit a claim and understand whow claims are assessed.

  • Review the Travel Insurance Coverage Summary document to confirm your expenses may be covered.

    Contact Stop 1 if you are unsure.

  • Submit a claim via the Chubb online claims portal, or

    Email a completed claim form and supporting documents to ahclaims.au@chubb.com

  • Include supporting documents with your claim to help the insurer assess your request.
    Examples include:
    • Medical reports
    • Receipts and invoices
    • Police reports
    • Airline communications
    • Other evidence relating to the incident

  • The insurer will assess your claim.

    You may be contacted for additional information.

    If approved, reimbursement will be paid to your nominated bank account, minus any applicable excess.

  • An excess is the amount you contribute towards an insurance claim. If your claim is approved, the excess is usually deducted from the amount reimbursed by the insurer.

    Example:

    • Claim amount: $550
    • Excess: $200
    • Amount reimbursed: $350

    If your claim amount is less than the applicable excess, you will not receive a reimbursement. The claim is not worth pursuing.

Emergency assistance

If you require urgent medical, security or travel assistance while overseas, contact Chubb Assistance as soon as possible.

  • Chubb Assistance (24 hours a day, 7 days a week)
  • +61 2 8907 5995 (reverse charges available)
  • Quote the University's travel insurance policy number: 02PP015907.

You can also contact University Security for assistance:

  • +61 3 8344 6666
  • 1800 246 066 (within Australia)

Calling emergency assistance from overseas

Reverse charges calls may be available through a local operator. If you call from a mobile phone, standard network charges may apply and may be claimable through your travel insurance.

Need more help?

Insurance information can vary depending on your circumstances. If you need further guidance: