Updating your contact details

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Support is available through Stop 1 if you need help navigating the new experience.

About contact details

The University of Melbourne needs to have your most up-to-date contact details so you receive important University notifications. When you’re entering your contact information, such as your overseas permanent address, you must only use English characters.

Mailing address

You're required to list two addresses, which may be the same:

  • Contact address: your address during the University teaching and exam periods
  • Home address: your permanent address in your country of residence.

You should select make preferred on one of these addresses to nominate where you are currently living, and regularly review this setting. This is where the University will send important mail, such as your student card or testamur.

Email address

You can also update or add an email address if this changes over the course of your degree.

Mobile number

Remember to provide your mobile number, preferably an active Australian number if possible. This allows you to receive critical notifications from the University via SMS.

How to update your contact details

    1. Login to my.unimelb
    2. Go to User icon > Personal details
    3. Click Manage my details
    4. Go to My Details
    5. On the left-hand menu, select Contacts
    6. Edit directly in the open (not grey) fields in the system
    7. Click Save

    Go to my.unimelb

    1. Login to my.unimelb
    2. Go to User icon > Personal details
    3. Click Manage my details
    4. Go to My Details
    5. On the left-hand menu, select Contacts
    6. Choose type of contact
    7. Edit directly in the open (not grey) fields in the system
    8. Click Save

      9. Go to my.unimelb

  • If you want to duplicate an existing address to make it your 'Home' or 'Contact' address, you can select Copy next to the address you want to duplicate and then tick the address type you want it to copy to.

Student visa holders

If you are a student visa holder you must also update your contact details with the Department of Home Affairs. Further information is available from the Home Affairs website.

International students under 18

If you are an international student under 18 years old, you will not be able to update your address yourself in my.unimelb.

To update your contact details with the University, you must send an email to int-under18@unimelb.edu.au with the following information:

  1. Your student number
  2. Your full name
  3. Details of the changes required.

Get help with your contact details

Ask our AI assistant before submitting an enquiry. It is available all day, every day. It can help with personal details. For example, you can change your preferred name or update your address.

Ask Stop 1 AI Assistant

Help and support

  • If your current address isn't showing in my.unimelb, it may be because:

    • You have not updated your information
    • A temporary address is still active.

    Updating your temporary preferred address

    The system may keep a temporary preferred address active until its set 'End Date' has passed, which can prevent your current address from displaying. If a temporary address exists:

    1. Locate the Temporary Preferred address
    2. Check the start date and end date via the Asterix next to the temporary preferred address type
    3. Update the 'End Date' to a date in the past.

  • The system may keep a temporary preferred address active until its set 'End Date' has passed, which can prevent your current address from displaying. If a temporary address exists:

    • Navigate to My Details and select Contacts from the left-hand menu
    • Locate the Temporary Preferred address
    • Click Edit
    • Update the 'End Date' to a date in the past
    • Click Save.

  • If you have no address saved as part of your contact details, you will not be able to add an address yourself. Please submit an enquiry to Stop 1 with your address details, and we will update your address for you. You will then be able to make future updates to your details via my.unimelb.

  • If the address you entered in the Find Address field isn’t appearing, this likely means you have entered your address incorrectly. Double check the spelling of your address and if you still can’t make the update, submit an enquiry to Stop 1 with your address details and we will update your address for you.