Contact Stop 1 - Section contents

Stop 1 offers a wide range of support services to help you throughout your university degree. You can contact us with enquiries online, on the phone and in person.

Stop 1 Parkville altered hours for course and enrolment services on 20 April

Course planning and enrolment services at Stop 1 Parkville will be unavailable from 12.00pm on Friday 20 April due to staff training. All other services including admin support will still be available. Staff training is an important part of the University’s commitment to providing excellent services and support to you. Thank you for your patience.

Contact usAll times in AEST

Chat online

Have a one-on-one online chat with one of our Stop 1 representatives.

Monday to Wednesday

9am–7pm

Thursday to Friday

10am–7pm

New chat requests close at 6.30pm

Submit an enquiry

You can submit an enquiry online, or update an existing enquiry. Our friendly staff will reply within 2 business days.

Call us

Within Australia
13 MELB (13 6352)

Outside Australia
+61 3 9035 5511

Monday

9am–5pm

Tuesday and Wednesday

9am–6pm

Thursday and Friday

10am–5pm

Drop in

Stop 1 (Parkville)
All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)

Monday

9am–5pm

Tuesday and Wednesday

9am–6pm

Thursday and Friday

10am–5pm


Stop 1 (Southbank)
Faculty of Fine Arts and Music students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)

Monday to Friday

9am–5pm

Book an adviser

One-on-one appointments are available for many of our services. Explore appointment options and book online using your student login.

Not sure which appointment option to choose? See our Choose a student services appointment page for guidance on which type of appointment might be right for you.

We'd love to hear from you. If you have any feedback on Stop 1, please let us know via our student feedback page.