Airport pickup service
The University offers an airport pickup service for eligible international students arriving in Melbourne for the first time. Please see below for the eligibility requirements.
Eligibility
To use the airport pickup service, you must be an international student commencing your studies in 2025 and also:
- an Australia Awards Scholar; or
- an inbound Study Abroad and Exchange student; or
- under 18 years of age; or
- a recipient of a University of Melbourne scholarship.
This service is operated by Hughes-Australia Chauffeur Service, who will take you from Melbourne Airport to your accommodation.
The airport pick up service is free; however, some fees may be charged depending on your drop off point and how much luggage you have with you.
How and when to book
To use this service, you must book at least four calendar days before your departure date.
Once your booking is processed, Hughes-Australia will send a booking confirmation to your university email. For questions regarding your booking, please contact:
- 1300 615 165 (if calling from Australia)
- +61 2 9317 9000 (if calling from overseas)
- res@hughes.com.au
Frequently asked questions
-
Hughes-Australia’s Chauffeur Service monitors all flights and will know when your flight is delayed. They will adjust your pickup time to your arrival at Melbourne Airport.
-
If this happens, you should immediately contact Hughes-Australia Chauffeur Service at:
- 1300 615 165 (if calling from Australia)
- +61 2 9317 9000 (if calling from overseas)
- res@hughes.com.au
- Using the 'Manage your Booking' feature in your confirmation email.
-
You can bring:
- Two checked-in pieces
- One carry-on item.
If you bring additional luggage, you will be charged $75 per bag with a maximum of 2 additional bags.
For additional queries regarding luggage, please contact Hughes-Australia Chauffeur Service at:
- 1300 615 165 (if calling from Australia)
- +61 2 9317 9000 (if calling from overseas)
- res@hughes.com.au
-
You will need to contact Hughes Australia Chauffeur Service and check with them. You will be charged additional fees to prior to your pick up to upgrade the vehicle to accommode them.
Please note that Hughes-Australia Chauffeur Service does not collect luggage from freight forwarding companies if students send items via this method.
You can contact Hughes-Australia Chauffeur Service at:
- 1300 615 165 (if calling from Australia)
- +61 2 9317 9000 (if calling from overseas)
- res@hughes.com.au
-
Yes they can, but please note the service is free for the student only. Additional passengers incur a $25 per passenger fee, and $75 fee per additional bag, as well as the cost to upgrade the vehicle to accommodate them. You need to include details of all additional passengers when making your booking.
-
We aim to have students travelling on the same flight or on another flight around your arrival time picked up and taken to their accommodation at the same time. This may mean that you will have to wait for all students to be collected.
Chauffeurs will wait for students up to 45 minutes after their arrival time.
To make sure you are picked up on time, meet your driver before buying a SIM card or other purchases.
It is important to remember that if the driver cannot locate you, you will miss your pickup and will need to arrange your transportation from the airport to your accommodation.
-
For information on other transport options, visit the Melbourne Airport website.
-
Hughes may charge additional fees if your destination is outside the free zone (the first 20 kilometres). The fees are:
Distance Fees 21-30 kms $25.00 31-40 kms $50.00 41-50 kms $75.00 51-60 kms $100.00 61-70 kms $125.00 71-80 kms $150.00 You will need to pay Hughes the additional fee before your pick-up date.
-
For questions about your booking, luggage, or additional charges, please contact Hughes-Australia Chauffeur Service at:
- 1300 615 165 (if calling from Australia)
- +61 2 9317 9000 (if calling from overseas)
- res@hughes.com.au
For questions about eligibility for this service, please contact arrival-services@unimelb.edu.au