Special consideration and ongoing support
Tell us about your enquiry and we'll let you know the best way to get help.
Login issues for Special consideration and Ongoing Support applications
If you are experiencing issues logging in to submit your Special consideration or Ongoing Support application, please follow these steps:
- Reset your password at https://accounts.unimelb.edu.au/
- Wait 30 minutes for the new password to synchronise.
- After this time, you should be able to log in successfully.
If you can’t log in after trying the above steps, contact Student IT for further assistance.
Special consideration
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Am I eligible and how do I apply for special consideration?
Refer to the Special consideration page for information about eligibility and how to apply. If you’re unsure of anything after visiting the page, call us.
Need more help?
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How do I amend my special consideration application or add supporting documentation?
You can amend your application through the special consideration portal by clicking into the application.
Refer to the Special consideration page for details on how to add documents after applying.
Need more help?
Submit additional documentation (recommended for 'awaiting documents') Email Call us
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When will I receive my special consideration outcome?
Current turnaround times
As of Monday 22 April, we are assessing applications submitted since 19 April.
Your Faculty will provide you with the outcome of your application within approximately 4 business days from the date you applied.
Refer to the Special consideration page for more information about processing times.
Need more help?
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Am I required to sit my special exam?
If you’re offered a special exam, you don’t have to accept it. You can decline the special assessment and accept your original mark.
Visit the special and supplementary assessment page for more information about your options how to decline your special assessment.
Need more help?
Special and supplementary assessment page (recommended) Call us
Ongoing support
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How do I register for ongoing support?
If your studies are affected by ongoing circumstances such as a disability, mental health condition or ongoing commitment, you may be eligible for ongoing support.
For full information on how to apply, see our registration for ongoing support page.
Need more help?
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What supporting documentation do I need for an ongoing support application?
Documentation can vary depending on your circumstances. However, to get an idea of necessary documentation to include in applying for ongoing support registration please refer to the table on our website.
Registration for ongoing support
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