Special consideration and ongoing support

Tell us about your enquiry and we'll let you know the best way to get help.

Current turnaround times

As of  Monday 2 December 2024, we are assessing applications submitted since Friday 29 November 2024.

Your Faculty will provide you with the outcome of your application within approximately 5 business days from the date you applied.

Please note that the faculty outcome stage may take longer or shorter than 5 business days, depending on the specific faculty/school. Response times can vary across different areas of the University.

We aim to process applications as quickly as possible, but some faculties may experience higher volumes or complexities that could impact their turnaround times.

Special consideration

  • Am I eligible and how do I apply for special consideration?

    Eligibility for special consideration is assessed on a case-by-case basis. If you have experienced compassionate or compelling circumstances that have significantly impacted your ability to complete an assessment or examination, we encourage you to apply for special consideration.

    Please review the Special Consideration website for detailed information on the application process and requirements.

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  • How do I make changes to my special consideration application?

    Please note that you cannot amend the subject code, study period, or impact date range in an existing application, nor can additional subjects/assessments be added to an existing application.

    If you need to apply for special consideration for additional assessments/subjects or if you provided incorrect details, you will need to submit a new application. In the new application, you can refer to your previous application ID, and the team will consider your original submission date when assessing it.

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  • How do I add further supporting documentation to my application?

    If you need to provide additional supporting documentation for an existing special consideration application, you can log into the Special Consideration portal and upload the new documents by accessing your application.

    In some cases (depending on the status of your application), you may not be able to upload further documents through the portal. If this occurs, please email the Special Consideration team directly at special-con@unimelb.edu.au with your additional documentation/information. Be sure to include your full name, student number, date of birth, and the application reference number in the email.

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  • Do I need to wait for my supporting documents to apply for Special consideration?

    We encourage you to apply for Special consideration as soon as you know you need it. You can apply:

    • Before your assessment due date, if you know in advance that your assessment will be impacted, or
    • Up to four business days after the examination or assessment due date

    You don’t need to wait until you have all your supporting documents if it means you’ll miss the application deadline.  Attach a Word document to your application stating the reason for delay we can hold your application for up to four business days after you submit while you gather your documents.

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  • I am having issues logging in to apply for special consideration

    If you are experiencing issues logging in to submit your Special Consideration or Ongoing Support application,  please follow these steps:

    1. Reset your password at https://accounts.unimelb.edu.au/
    2. Wait 30 minutes for the new password to synchronise
    3. After this time, you should be able to log in successfully.


    If you can't login after trying the above steps, contact Student IT for further assistance.

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  • Am I required to sit my special exam?

    If offered a special or supplementary exam, you can choose to either sit the exam or you must decline it by submitting the Special Exam Decline form. It's important to note that if you attempt the special exam, your mark from the special exam will replace your original exam mark.

    For further detailed information, please review the Special and Supplementary Assessment webpage.

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Ongoing support

Other enquiries

Please contact us using one of the channels below.

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