About Stop 1 Parkville
You can visit Stop 1 at the Parkville campus without an appointment to speak with our advisors about a range of administrative enquiries, including fees, graduations, examinations, timetabling, and more.
We're trying out longer Stop 1 support hours
After hours when Stop 1 in-person hubs are closed, you can now call us between 5.00-6.45pm, Monday to Wednesday to connect with a range of support services and general advice.
This pilot will run until Friday 10 July and aims to improve access to student support services for those of you with busy days balancing study, work, caregiving and other commitments.
Availability
In-person queues are open at Parkville between:
- Monday - Wednesday: 9.00am–4.45pm
- Thursday and Friday: 10.00am–4.45pm.
The final time you can join the queue is 4.30pm.
Stop 1 is busiest from 12pm onwards. To avoid a longer wait, visit in the morning when it's quieter.
For information about Stop 1 Southbank services and open hours, visit the Southbank Hub website.
Location
What we can help with
Our advisors can help with the services and enquiries listed below.
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- For in-person collection options, see Order your Student Card, select what type of student card you need, then navigate to the In Person Collection section.
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Support with:
- The MyTimetable system
- Timetable clashes
- Changing your timetable
- What to do if a class is at full capacity.
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Information and support with:
- Student invoices
- Statements of Liability
- Fee statements.
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Visit Stop 1 and join the Documents, Keys and Thesis Celebration queue to:
- Purchase an academic transcript
- Collect a pre-arranged document
- Pick up the key for your tenured study space
- Celebrate your thesis completion.
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Information about:
- Testamurs
- Conferral
- Graduation ceremonies.
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Information about:
- Exam timetable
- Digital exams
- Exam locations.