Southbank Hub

Location

The Hub, Building 863/234 St Kilda Rd

Photo of students at the Southbank Hub

Hours

Monday to Wednesday:
9:00am–4:45pm

Thursday and Friday:
10:00am–4:45pm

Closed on weekends and University holidays.

Student services timetable (2025)

Services run on different days throughout the week. Learn more about services that require booking below the timetable.

Monday
  • Admin and general drop-in service: 9am-4:45pm
  • Student card collection (no booking required): 9am-4:45pm
  • Counselling and Psychological Services (CAPS) booked appointments:
    9am–5:00pm
Tuesday
  • Admin and general drop-in service: 9am-4:45pm
  • Student card collection (no booking required): 9am-4:45pm
  • Course Planning drop-in service: 9am-12pm
  • Course Planning booked appointments: 1pm-4pm
Wednesday
  • Admin and general drop-in service: 9am-4:45pm
  • Student card collection (no booking required): 9am-4:45pm
  • Counselling and Psychological Services (CAPS) booked appointments:
    9am-5:00pm
Thursday
  • Admin and general drop-in service: 9am-4:45pm
  • Student card collection (no booking required): 10am-4:45pm
  • Course Planning drop-in service: 9am-4.45pm
  • Course Planning booked appointments: 1pm-4:00pm
  • Counselling and Psychological Services (CAPS) booked appointments:
    9am-5:00pm
Friday
  • Admin and general drop-in service: 9am-4:45pm
  • Student card collection (no booking required): 10am-4:45pm

Counselling and Psychological Services (CAPS)

CAPS provides free, confidential, shorter-term psychological counselling for all currently enrolled students. Counselling appointments are available in person or online, including in person appointments located at Southbank campus.

Learn more about CAPS Counsellors, including those who provide counselling at Southbank.

Book now

Course Planning

Course Advisers can help you with course rules and structure, choosing subjects, using the Study Plan, Concurrent Diplomas, Reduced Study Load, Study Aboard and Exchange subject planning, and checking you’re on track to graduate.

Book now

Elite Akademy Physiotherapy

Discounted rates available for eligible VCA university staff and students.
For more information please contact: admin@eliteakademy.com.au or call 8344 4948

Specialist physiotherapy services for dance and performance students, and others.

Southbank Specialist Staff available on campus on Fridays:

  • Shayne Chatfield
  • Kusal Goonewardeena

Book now

Discounted rate ($41) available for eligible university staff and students.

Other student services

You can access advice and support from Stop 1 via phone and chat appointments, online workshops and email enquiries.

All University libraries have resumed full services and are open to all visitors. Please check the Library Opening Hours for opening dates and hours for specific branches.

Explore all student services