Stop 1
Please select the category of your enquiry below to find an answer or submit an enquiry.
The Chinese Ministry of Education recently issued a statement advising that Chinese students must study on campus in Semester 1, 2023 for their qualification to be certified by the Chinese Service Center for Scholarly Exchange (CSCSE).
As the University communicated last year, from Semester 1, 2023 the University’s undergraduate programs will be delivered on campus and graduate programs will also mainly be delivered on campus.
If you would like to discuss your individual circumstances with the University, please contact Stop 1.
Last updated: 6 February 2023
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Student administration
Including: Student cards, personal details, citizenship and Unique Student Identifier (USI)
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Course planning
Including: Course rules and structure, choosing subjects
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Enrolment
Including: Taking leave, study plan changes, rescind credit
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Timetable
Including: Timetable allocations, preferences and making changes
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Fees and scholarships
Including: Student invoice, statement of liability
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Wellbeing and accommodation
Including: Financial support, accommodation and counselling advice
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Student visa
Including: General student visa enquiries, student visa fee waivers
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Special consideration
Including: Special consideration and ongoing support
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Exams and results
Including: Exam timetable, results, Weighted Average Mark (WAM)
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Graduation
Including: Testamurs, changing a graduation response
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Global study and exchange
Get assistance with overseas study and exchange program options, applications, eligibility
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More services
Including: Academic skills advice, Transcripts (inc Evidence of Enrolment), Careers & Employability and more
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Future students
Get assistance with future study including course information, entry requirements, the application process, scholarships and more.
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Alumni and general public
Get assistance with other topics not relating to current or future study.
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Browse student workshops
Attend a student services workshop or session. Find out about academic skill-building, careers and employability, studying overseas and much more.
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Student IT
Okta verify, devices, email and software
Locations
Visit Stop 1 at:
Before visiting, please read our vaccination requirements for attending campus.
Opening hours: Parkville
Monday to Wednesday: 9.00am–5.00pm
Thursday and Friday: 10.00am–5.00pm
Closed on weekends and University holidays.
Opening hours: Southbank
Monday to Wednesday: 9.00am–4.45pm
Thursday and Friday: 10.00am–4.45pm
Closed on weekends and University holidays.