Student services
Please select the category of your enquiry below to find an answer or submit an enquiry.
Stop 1 help lab
The Stop 1 help lab is now open to new students who need assistance with basic enrolment, timetabling and student administration information.
Help lab location: Building 199, level 1, room 110
Opening hours: 9.00am–4.30pm
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Student card
Ordering and collecting your card, ID and photo support, troubleshooting
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Course planning
Course rules and structure, choosing subjects
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Enrolment
Taking leave, study plan changes, rescind credit
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Timetable
Timetable allocations, preferences and making changes
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Personal details
Updating personal details, Unique Student Identifier (USI), citizenship
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Global study and exchange
Overseas study and exchange programs, applications, eligibility
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Accommodation and transport
Financial support, accommodation and discounted public transport
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Student visa
General student visa enquiries, student visa fee waivers
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Exams and results
Exam timetable, results, Weighted Average Mark (WAM)
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Special consideration and ongoing support
Special consideration and ongoing support
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Fees and scholarships
Student invoice, statement of liability
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Graduation
Testamurs, Conferring, Graduation Ceremonies
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Academic statements
Academic transcripts, Evidence of Enrolment, and other general enquiries
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Academic skills
Writing advice service and individual appointments.
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Careers and employability
Career advice workshops, appointments and more
Other assistance
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Student IT
Okta verify, Outlook/OneDrive migration, devices, email and software
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Future students
Get assistance if you can’t accept your offer or have questions about how to apply for a new course.
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Alumni and general public
Get assistance with other topics not relating to current or future study.
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Health and wellbeing
Find self-help resources, connect with other students, book counselling or medical appointments and more.
Locations
Parkville
Address: 757 Swanston Street, Parkville
Opening hours
- Monday to Friday: 9.00am–4.45pm
- Closed on weekends and University holidays.
Southbank
Address: 234 St Kilda Road (The Hub), Southbank
Opening hours
- Monday to Friday: 9.00am–4.45pm
- Closed on weekends and University holidays.