Stop 1

• Student card

  Ordering and collecting your card, ID and photo support, troubleshooting

• Course planning

  Course rules and structure, choosing subjects

• Enrolment

  Taking leave, study plan changes, rescind credit

• Graduation

  Testamurs, Conferring, Graduation Ceremonies

• Personal details

  Updating personal details, Unique Student Identifier (USI), citizenship

• Global study and exchange

  Overseas study and exchange programs, applications, eligibility

• Accommodation and transport

  Financial support, accommodation and discounted public transport

• Student visa

  General student visa enquiries, student visa fee waivers

• Exams and results

  Exam timetable, results, Weighted Average Mark (WAM)

• Special consideration and ongoing support

  Special consideration and ongoing support

• Fees and scholarships

  Student invoice, statement of liability

• Timetable

  Timetable allocations, preferences and making changes

• Academic statements

  Academic transcripts, Evidence of Enrolment, and other general enquiries

• Academic skills

  Writing advice service and individual appointments.

• Careers and employability

  Career advice workshops, appointments and more

Other assistance

• Student IT

  Okta verify, Outlook/OneDrive migration, devices, email and software

• Future students

  Get assistance if you can’t accept your offer or have questions about how to apply for a new course.

• Alumni and general public

  Get assistance with other topics not relating to current or future study.

• Health and wellbeing

  Find self-help resources, connect with other students, book counselling or medical appointments and more.