Stop 1
Please select the category of your enquiry below to find an answer or submit an enquiry.
Stop 1 Parkville and Southbank will be closed for the King’s birthday holiday on Monday 12 June. All services, including appointments, phone and chat will be unavailable. Students with a scheduled exam on the Kings’s birthday holiday will be required to sit the exam.
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Student administration
Including: Student cards, personal details, citizenship and Unique Student Identifier (USI)
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Course planning
Including: Course rules and structure, choosing subjects
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Enrolment
Including: Taking leave, study plan changes, rescind credit
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Timetable
Including: Timetable allocations, preferences and making changes
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Fees and scholarships
Including: Student invoice, statement of liability
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Wellbeing and accommodation
Including: Financial support, accommodation and counselling advice
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Student visa
Including: General student visa enquiries, student visa fee waivers
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Special consideration
Including: Special consideration and ongoing support
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Exams and results
Including: Exam timetable, results, Weighted Average Mark (WAM)
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Graduation
Including: Testamurs, changing a graduation response
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Global study and exchange
Get assistance with overseas study and exchange program options, applications, eligibility
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More services
Including: Academic skills advice, Transcripts (inc Evidence of Enrolment), Careers & Employability and more
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Future students
Get assistance with future study including course information, entry requirements, the application process, scholarships and more.
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Alumni and general public
Get assistance with other topics not relating to current or future study.
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Browse student workshops
Attend a student services workshop or session. Find out about academic skill-building, careers and employability, studying overseas and much more.
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Student IT
Okta verify, devices, email and software
Locations
Visit Stop 1 at:
Before visiting, please read our vaccination requirements for attending campus.
Opening hours: Parkville
- Monday to Wednesday: 9.00am–5.00pm
- Thursday and Friday: 10.00am–5.00pm
- Closed on weekends and University holidays.
Opening hours: Southbank
- Monday to Wednesday: 9.00am–4.45pm
- Thursday and Friday: 10.00am–4.45pm
- Closed on weekends and University holidays.