Contact Stop 1
Stop 1 can connect you with the full range of student services to support your success while studying.
Due to the current impact of COVID-19 on staff availability, there may be longer wait times than usual. Before making an appointment or submitting an enquiry, we recommend checking our online resources to get your questions answered.
Online enquiries
We now have a range of different enquiry forms to help ensure your enquiry goes to the right team first time.
To submit a new enquiry, visit the submit an enquiry page and select your enquiry type. Once you have submitted your enquiry, we’ll get back to you within 3-5 business days.
Chat
Chat is now available on the submit an enquiry page and selected other pages across students.unimelb.edu.au.
Our chat hours are Monday to Wednesday, 9am – 5pm, and Thursday and Friday, 10am – 5pm (AEST). During these hours, you can chat to a student services adviser by clicking the ‘Chat with us’ button at the bottom of the page.
A window will appear asking you to enter your first and last names, student ID number and the subject of your chat. Chat is only available for current students, and all fields must be completed before you can start a chat.
Once you start a chat, you'll be served by our next available student services adviser. If no advisers are available, you’ll be placed into a queue where we’ll respond to your chat as soon as we can.
Outside of business hours, a ‘Chat unavailable’ message will appear.
Stop 1 will be closed for the public holiday on Wednesday 26 January 2022. Phone and chat services will also be unavailable.
Stop 1 will be closed for the public holiday on Wednesday 26 January 2022. Phone and chat services will also be unavailable.