Student administration

Tell us about your enquiry and we'll let you know the best way to get help.

  • How do I get/collect my first student card?

    To get/collect your first student card, please follow the instructions on our get your first student card page.

    Need more help?

    Student card page (recommended) Enquiry Call us

  • How can I get a replacement student card?

    You can order a replacement student card via CaptureMe if:

    • Your student card will expire before you complete your course. You can order a new card 1-2 weeks before it expires. Select the 'Card Expired' option and follow the instructions on the replacement student card page.
    • Your card has been damaged, lost or stolen. Please note some charges may apply. Additional information is available on the replacement student card page.

    Need more help?

    Replacement student card page (recommended) Enquiry Call us

  • What can I do if I haven't yet received my student card?

    Some reasons you may not have received your student card include:

    • Your online order was not finalised
    • Your student card picture was rejected
    • Your student card may be lost in the mail
    • Your student card may still be on its way to you in the mail.

    So our team can investigate further, please submit an enquiry.

    Need more help?

    Enquiry (recommended)

  • How can I update my preferred name, title and/or gender identifier?

    To update your preferred name, title and/or gender identifier:

    1. Complete a Change to Personal Details Form (PDF 117.9 KB)
    2. Submit a Change to Personal Details Request, with your completed Change to Personal Details Form attached.

    You will be notified once the change is complete.

    Need more help?

    Change to Personal Details Form (PDF 117.9 KB) (recommended) Enquiry

  • How can I update my legal name?

    To update your legal name, please submit a Change to Personal Details Request.

    If you are correcting an error

    In your request, please provide:

    For a legal change of name

    In your request, please provide:

    • A completed Change to Personal Details Form (PDF 117.9 KB)
    • A copy of a form of valid photo ID (information below) that shows your current details
    • A copy of a form of photo ID with your original name
    • A copy of proof of this name change (such as a legal change of name certificate or a marriage certificate).

    Valid photo ID includes a passport (any nationality) or an Australian/New Zealand driver licence.

    You will be notified once the change is complete.

    Need more help?

    Change to Personal Details Form (PDF 117.9 KB) (recommended) Enquiry

  • How can I update my home and/or contact address?

    Your home address is the place where you reside and your contact address is your mailing address. If you are an international student, your home address must list an overseas address. If you are in Australia, please update your contact address to a residence here.

    To update your address:

    1. Go to your Personal Details page in eStudent
    2. Select 'Contact' on the left menu
    3. Select 'Edit' next to the address you want to change. Enter your new address details and click 'Save'
    4. Next to your updated address, select the 'Make preferred' box so mail is sent to that address.

    If the address you entered can’t be verified and it was typed correctly, select ‘Use the unverified address entered instead’ and click ‘Save’. Additional information is available on the updating contact details FAQ.

    If you are unable to save your address, please submit an enquiry and your address can be updated manually.

    Need more help?

    Personal Details page (recommended) Call us

  • How can I update my citizenship or residency details with the University?

    If you have received your Australian Permanent Residency or Australian Citizenship/New Zealand Citizenship, you must notify the University as soon as possible.

    Please submit an Update your Citizenship Request.

    In your request, please provide the following documentation:


    Please note that a citizenship grant letter is not sufficient evidence of citizenship.

    Need more help?

    Change of Citizenship form (recommended) Call us

  • What is a Unique Student Identifier (USI) and why do I need one?

    A USI is a 10-digit government-issued reference code which identifies you as someone who has undertaken education or training in Australia.

    The Australian Government requires you to have a valid USI to graduate or access Australian Commonwealth funding (e.g., a Commonwealth Supported Place or HELP).

    Your USI stays with you for life, and gives you access to an online record of your nationally recognised training through your USI Transcript.

    Need more help?

    USI Website (recommended) Enquiry

  • Why can’t my USI be validated?

    If there is a discrepancy between your personal details (specifically your first given name, family name, or date of birth) with the University and the USI Office, then your USI is unable to be validated. To locate the error:

    1. Check your details with the University of Melbourne by going to your Personal Details page in eStudent.
    2. Check your details with the USI Office by logging into your account and select Update Personal Details.

    If the error in your personal details is with the University, please submit a Change to Personal Details form with the relevant identification.

    If the error in your personal details is with the USI Office, you can update your details through your USI account, or contact the USI Office for assistance.

    Need more help?

    USI web page (recommended) Enquiry

  • How can I share my USI with the University?

    To share your USI details with the University, please log into the University’s USI page in eStudent.

    Need more help?

    Share your USI  (recommended) Enquiry

  • I have a different question

    Please contact us using one of the channels below.

    Enquiry (recommended) Book an admin and general enquiry appointment