Get a replacement student card

How to replace your card

Reason for replacement How to get a replacement card Delivery methodCost

Damaged card through misuse

eg Card is cracked or bent

Purchase via CaptureME.

Mail

$35

Expired card (new course)

eg If you're a recently-graduated student commencing a new course

Request a new student card via CaptureME.

Follow the instructions on how to get a new student card for domestic students or international students.

Mail

$0

Expired card (same course)

eg If your student card expiry date has passed before you have completed your course

Request via CaptureME.

Mail

$0

Faulty card

eg Front of card has worn off or card cannot be read by card readers

Request via CaptureME.

Mail, Collect at Stop 1 Parkville

$0

Lost card

Purchase via CaptureME.

Mail, Collect at Stop 1 Parkville

$35

Stolen card (with police report)

Request via CaptureME. Attach a copy of the Stolen Property Report (Notice to the Victim).

Mail, Collect at Stop 1 Parkville

$0

Stolen card (without police report)

Purchase via CaptureME.

Mail, Collect at Stop 1 Parkville

$35

Urgent replacement student card requests

Pre-book your visit at Stop 1 Parkville, or drop in to the Southbank Hub. Please see more information below about urgent student card replacement requests.

Collect at Stop 1 Parkville

$50 for misuse, lost cards, stolen without police report

$0 for faulty, expired or stolen with a police report

Please check your spam or junk folders for confirmation emails from CaptureME, as we are currently experiencing issues with emails not being received in the main inbox.

Collection methods

In person

Please visit one of the locations listed below to collect your student card in person.

CampusLocation Booking required for collection?Open/Closed?
Parkville - Student Card pop upThe Open Stage NoWeek 1 - Week 3, Semester 2
ParkvilleStop 1YesOpen
Southbank Southbank Hub No Open
Dookie Academic Centre No Open

*Please note the Stop 1 Parkville collection option requires you to book your collection slot using the 'Student card collection' booking type.

By postal mail

If you choose to receive your student card by mail, your card will be posted to the address you have recorded in my.unimelb within 15-20 working days.

Urgently need a replacement student card?

Please pre-book with Stop 1 Parkville to get a new student card printed. Use the 'Student Card Collection' appointment type when making your booking.

You can also drop in to the Southbank Hub to get a new student card printed when this location is open.

A $50 fee will apply for damaged cards due to misuse, lost cards, or stolen cards without a police report.

Lost and stolen cards

If your card is lost or stolen, you must immediately:

  1. Contact the Library to suspend the borrowing access on your card.
  2. Cancel card access to buildings and labs by calling Security on +61 3 8344 4674.

Acceptable photo ID

If you are required to collect your replacement card in person, you must bring:

  1. Your expired, damaged or faulty student card, and
  2. Additional hard-copy photo identification:
    • International students: your original hard-copy Passport or Department of Home Affairs Immigration Card
    • Domestic students: your original Australian driver’s license, Passport, Keypass, Australian Proof of Age Card, or 100 points of ID.

Need help with your student card?

If you're experiencing difficulties obtaining your student card, please visit our student card troubleshooting FAQ or submit an online enquiry to Stop 1.