Student visa
Tell us about your enquiry and we'll let you know the best way to get help.
Common questions
-
I have not received my visa yet, how do I complete my administrative enrolment?
You can still complete the visa section for your administrative enrolment.
Hit the link above and scroll to ‘your visa information’. There is a yellow instructional banner that will tell you what information to enter in your administrative enrolment.
Need more help?
-
How do I extend my Confirmation of Enrolment (CoE)?
Most students who require a revised CoE will be provided one by the University following an approved reason, which includes Reduced Study Load or Leave of Absence (for a compassionate and/or compelling reason), late withdrawal of subjects, or having been identified for unsatisfactory academic progress. If one of the above reasons applies to you, a CoE will be sent to you prior to your current visa expiry.
If you need to request a CoE:
You can submit a request to extend your CoE for reasons including failing a subject/s in your final half year, or if you currently hold a non-student visa and are applying for a student visa. These requests will be prioritised in line with your current visa end date.
You can also request a resend of your CoE at any time. Please use the submit a request form and select ‘Resend CoE’ from the 'Reason for request' options.
Need more help?
-
My CoE is invalid what can I do?
You may receive an ‘invalid Confirmation of Enrolment’ warning message if you apply for a student visa with a CoE that has a start date in the past. You can safely ignore this message, so long as your CoE end date is correct. This is a soft warning and won’t prevent you from continuing with your application.
If your CoE end date is incorrect You can submit a request for a revised CoE.
Need more help?
-
How and when can I extend my student visa?
While you can’t extend your current visa, you can apply for a new visa if you haven't completed your course within your visa end date. You can apply for a new student visa any time before your current one expires; however, it is recommended that you apply no more than four months before your current visa expires.
There are five steps involved in this process:
- Extend your Overseas Student Health Cover (OSHC).
- Request a new Confirmation of Enrolment (CoE).
- Consider your location as this will influence the type of visa you're eligible for.
- Submit your application.
- Update your visa status.
Need more help?
-
When will I receive my updated CoE?
If you’ve requested a new CoE, we'll endeavour to assess and reply to your request within 10 working days. However, during peiods where we have a high demand for CoEs, we monitor pending requests for urgency and will prioritise any requests from students whose current visas are expiring soonest.
You may also be provided with an updated CoE from the University automatically where we have identified that your course duration has changed. This occurs in situations such as:
- You're approved to take a reduced study load.
- You have to implement an enrolment strategy following a Course Academic Progress (CAPC) hearing.
- You have been approved for late withdrawal of subjects.
Your CoE will be provided to you via your student email address, following the approved reason and prior to your current visa expiry.
Need more help?
-
I am a commencing student. When will I receive my first CoE?
You should receive your CoE within 10 working days after submitting your International Student Acceptance and Payment Agreement. It will be sent to the email address you listed in the agreement.
If you haven't received your CoE after this time, please check your email in case additional information has been requested from you to enable processing of your acceptance. If it has been more than 10 working days and you have not received anything, please contact Stop 1.
Need more help?
-
Do I need a student visa if I am completing my course offshore?
In 2023, the University will welcome students back on campus. However, if your remaining subjects are offered online, you can complete your course from overseas. You don’t require a current visa to complete your studies with us if you’re studying overseas.
Please be aware that if you intend to apply for a Temporary Graduate (subclass 485) visa after completing your course, please check the Department of Home Affairs website regarding eligibility to ensure you maintain your entitlements.
Need more help?
-
How do I provide my visa or passport details to the University?
Your visa status may change during your time at the University. Instructions on how to update your visa information can be found on the Updating your Visa status and passport details website.
You do not need to advise us if you have received a new Student visa.
Need more help?
Updating your visa status and passport details page (recommended) Call us
-
Can I get a 1545 visa fee waiver form?
You may be eligible to have your student visa application fee waived if you:
- held a student visa on or after 1 February 2020, and
- deferred your study as you were unable to enter Australia due to travel restrictions
- were forced to reduce to a part-time study load (this is only where a subject did not run)
- were unable to complete your work-based training or placements.
The department will not approve a visa fee waiver if ‘ordinary’ reasons have contributed to needing a new student visa, which include requesting to reduce your study load, taking a leave of absence for reasons other than travel restriction, receiving a points restriction via CAPC and failing subjects.
If you meet the eligibility requirements, please submit an enquiry to request Form 1545:
1. Use the subject line ‘1545 request’.
2. Indicate what visa you're applying for (e.g., 500, 485).
3. Outline how you meet the eligibility requirements. -
What do I do if my student visa is not granted in time to commence my course?
If you intend to study on a student visa, you cannot study wholly online. Due to the Online study limitations attached to your student visa, you will need to be in Australia to commence your studies.
If you are a commencing student, you should aim to be in Australia to attend orientation week and /or for your earliest subject start date (see handbook). Most courses will not permit arrival after the end of week 2 of the semester.
If you cannot arrive by Friday 8 March, due to visa delays or other reasons, you are recommended to apply to defer your offer to a later intake (if your course is eligible for a deferral).
Need more help?