Student card

Order your Student Card online and pick it up from the Student Card Pop-Up in Parkville after 2pm the following business day.

All enrolled students must hold a University of Melbourne student card.

Your student card is used for identification, building access, using the Library, sitting exams, receiving concession discounts, University transactions and more.

You can order a student card as soon as you complete your course enrolment. You will need to retain your student card for the life of your course.

Order your student card

Order your first student card or replacement student card below.

Your first student card is the first time ordering a student card at the University of Melbourne.

A replacement student card is an expired, lost, damaged, stolen or faulty student card that needs to be replaced. Your card may have expired because you're a recently-graduated student commencing a new course, or your student card expiry date has passed before you have completed your current course.

I need:

My first student card

A replacement student card

Student card troubleshooting

  • The photo I submitted has been rejected, what do I do?

    If your photo doesn't meet the requirements, you will receive an email confirming your photo hasn't been approved and be prompted to submit another photo. You must meet the following requirements to have your photo approved:

    • Plain white background
    • Head, neck and shoulders in frame (please note that some shoulder must be visible)
    • Eyes should be clearly visible (no sunglasses)
    • Must look straight into camera
    • Colour photo only
    • No hats or head covering (except on religious grounds)
    • Photo must not be digitally enhanced or edited – please note that if digital alteration (including camera filters and digital editing) has been applied to a photo that significantly alters a student's facial structure and/or features your photo will be rejected as it must be a true representation of your appearance.
  • I can’t access CaptureME, what do I do?

    If you are still unable to access CaptureME, please contact Stop 1.

  • I can’t upload my photo in CaptureME, what do I do?
    • Try reducing the image size before you attempt to re-upload your photo
    • Try uploading the image from a file rather than directly from a phone or device.
  • I can't verify my identity in CaptureME

    You can upload a certified copy of your passport (or Australian Drivers License for domestic students) in CaptureME.

  • I haven’t received my confirmation email. What do I do?

    Please check your spam or junk folders for confirmation emails from CaptureME, as we are currently experiencing issues with emails not being received in the main inbox. If you are still unable to locate this email 5 business days after submission, please contact Stop 1.

  • My card hasn't arrived by mail yet, what do I do?

    Students who successfully verify their identity online will have their student card sent to them by post. Delivery of your card may take around four to five weeks. If you haven't received your card after this timeframe:

    1. Check my.unimelb to view your 'preferred address'. This is where your student card will be sent.
    2. Check your email for updates about your student card.
    3. If your student card has not arrived after 5 weeks to your preferred address, please contact Stop 1.