Complaints
About complaints
A complaint is an issue or concern raised by a student who considers they have been wronged because of an action, decision or omission within the control or responsibility of the University.
Many issues or concerns can be resolved by speaking directly with the person or area involved, where appropriate to do so.
Before submitting a complaint, you may attempt to resolve the issue in the area where the matter arose, unless you do not feel comfortable doing so or there is a compelling reason why this is not appropriate, for example where your complaint involves misconduct of a staff member or a student, or you have safety or wellbeing concerns.
If you have been unable to resolve the issue or concern, or it has not been appropriate to do so, the complaint process is available.
How the complaint process works
- Raising the issue
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If appropriate and safe, you may start by raising the issue with the relevant staff member, faculty, or service area where the issue arose. Many issues are resolved this way.
- Submit a complaint
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If the issue is not resolved, you can submit a complaint.
- Receive an outcome
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Complaints are acknowledged within five University business days. The University aims to resolve complaints within 30 University business days. Complex cases may take longer.
Not sure where to go?
Use the links below to find the right starting point for your situation.
- Understand your options — find out what type of issue you have and which pathway applies
- Support available— find out who can help you and which service is right for your situation
- Submit a complaint — when you are ready to do so