Understand your options

If appropriate, try raising your issue informally first with the subject coordinator or your faculty's student experience contact.

If that conversation does not resolve it, or if raising it informally is not appropriate, you can submit a formal complaint.

You can also contact the Safer Community Program for confidential advice and support. They can help you understand your options and next steps. You do not have to have a resolution in mind to contact Safer Community — they'll work through it with you at your own pace.

If your issue involves a staff member's behaviour or professional conduct, you can seek confidential advice before deciding whether to proceed. Consider speaking with:

• Safer Community Program
• The Inappropriate Workplace Behaviour Line
• See also Appropriate Workplace Behaviour Policy  and the  Sexual Misconduct and Gender Based Violence Prevention and Response Policy

If informal resolution is not appropriate or has not resolved the issue, you can submit a complaint.

You can also report sexual misconduct through Speak Safely .

If your issue is about subject delivery, supervision, or an assessment outcome, try raising it informally first with the subject coordinator or your faculty's student experience contact.

If that conversation does not resolve it, or if raising it informally is not appropriate, you can submit a formal complaint.

Note: If your issue is about a specific academic decision (such as unsatisfactory progress finding), a different review process may apply. See Specialist pathway complaints.

If your issue relates to a service experience or administrative decision, raise it informally at the service delivery point first — for example, by contacting the relevant team or office directly.

If the issue is not resolved informally, or if this is not appropriate, you can submit a formal complaint through the University's complaints process.