Nature of complaints
Nature of complaints
Some complaints may follow a different process under the relevant University policy or procedure, depending on the nature of the complaint. These sit outside the student complaints process or run alongside it.
Complaint where a different policy or procedure may apply
- Misconduct, discrimination, harassment, and sexual misconduct or gender-based violence
- The content or structure of academic programs, including the nature and quality of teaching and assessment and its impact on individual students privacy, research conduct, or education agent concerns
The categories below show what each covers, which policy applies, and where to start.
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What it covers: discrimination, harassment or bullying by a student or staff member, sexual misconduct or gender-based violence..
- Contact the Safer Community Program first — they can give you advice and help you decide what to do.
- You can also report sexual misconduct through Speak Safely .
- These complaints are handled under the Student Conduct Policy (MPF1324), the Sexual Misconduct and Gender-based Violence Prevention and Response Policy and the Appropriate Workplace Behaviour Policy (MPF1328).
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What it covers: Grade disputes, unsatisfactory academic progress notices, admissions or selection reviews, special consideration faculty assessment adjustments.
- For grade queries, contact your subject coordinator or head of school. See the Assessment and Results Policy (MPF1326).
- If you receive an unsatisfactory academic progress notice, follow the steps in your outcome letter. See the Academic Progress Review Policy (MPF1291).
- For admissions decisions, contact the Office of Admissions and use the review request page
- Selection review requests are not considered through the student complaints process.
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What it covers: personal information handling, research conduct, education agent issues, international student concerns
- For privacy concerns, contact the University's privacy officer. See the Privacy Policy (MPF1104).
- For research conduct concerns, see the Research Integrity and Misconduct Policy (MPF1318).
- For education agent issues, use the student complaints form.