Special consideration (technical)

If your internet disconnects during your exam and a timer is used, the timer will continue to count down, your exam will remain active on your screen, and your answers will continue to be saved in the browser until the due date and time for the exam is reached and the exam closes, or until your internet reconnects.

You can still work on your exam even if you have lost your internet connection.

When your internet reconnects, your answers will automatically be saved, if the due date and time hasn’t passed and the timer (if used) hasn’t run out. You can view when the test was last saved next to the Submit button.

If the due date and time has passed before you can reconnect to the internet, the quiz will attempt to submit the exam when the timer finishes, and an error page will display. Do not hit the back button or navigate away from the error page. Confirm when you are reconnected in another tab, then refresh the error page.  This refresh will submit the answers you have completed while you had a connection.  We suggest you take photos or screenshots of any answers completed while offline, before the timer runs out or the due date and time passed.

Please check that all images/diagrams/charts have been loaded correctly. If you find a broken image, try refreshing your browser. If the image still doesn't load, contact Stop 1.

If the due date has passed, your exam will be marked as late but you are still able to make a submission.

Below are some tips to help you get your home internet connection issues addressed:

1. Restart your computer. Give your computer a complete restart and recheck that the network connection is set to the correct Network Name (SSID).
2. Restart your router. If that doesn’t solve your computer’s connection issue and you’re noticing that Wi-Fi has also dropped from other mobile devices, try restarting your home router by taking the following steps:
   1. Disconnect the power cord from the back of the router.
   2. Wait 30 seconds.
   3. Plug the power cord back into the router.
   4. Watch the lights blinking in succession. Once they’re all lit up or blinking, you’re ready to test the internet connection.
   5. Test your computer and other available mobile devices for Wi-Fi availability.
3. Contact your Internet Service Provider’s customer support line (if the above steps did not work) to ask whether there’s an internet outage in your area. While the internet issues are being investigated, you may wish to tether your mobile phone to your laptop. Make sure to obtain documentation of you contacting your Internet Service Provider's customer support line (eg call logs, chat logs, an email from your Internet Service Provider that outlines the outage) if you wish to apply for technical consideration.
4. Tether your phone’s internet data to your laptop. See how to tether your phone for advice.