Special consideration (technical)

If you cannot complete an online assessment due to major technical disruptions or failures, you can apply for special consideration (technical).

Special consideration (technical) is an option to apply to re-sit an online assessment in the event that serious and sustained technical disruptions prevent you from successfully completing and submitting your assessment.

Special consideration (technical) replaced technical consideration effective 16 October 2020.

Special consideration (technical) is intended for major technical issues that prevent you from submitting your online assessment. If you are sitting an exam, you must first contact exam support to resolve any issues within the exam time before applying for special consideration (technical).

Technical issues during an exam or mid-semester test

Special consideration (technical) is intended to cover sustained technical disruption. Not all technical issues are eligible for special consideration (technical).

If you suffer technical disruptions and failures during an online exam or mid-semester test:

1. Visit the exams technical support page for support during your exam or call us:

  • Inside Australia: 13 6352 (once you call, select option 1 in the first menu for current students and then select option 1 again in the second menu for exam enquiries)
  • Outside Australia: +61 3 9035 5511 (once you call, select option 1 in the first menu for current students and then select option 1 again in the second menu for exam enquiries)

2. Make every attempt to complete your exam/mid-semester test within your allocated time period. If the disruption is minor (brief interruptions for less than 10% of the exam or mid-semester test time), you should continue with the exam/mid-semester test and submit it by the end time – you won’t need to request Special consideration (technical) for minor technical issues. If you are sitting an exam, every exam has a 30-minute submission window after the exam end time which you may use to submit your exam if you need to. This time is intended to account for minor technical issues you may experience.

3. Collect evidence of the issues you experienced. Evidence could include:

  • Screenshots of error messages with time stamps.
  • Photos of failed devices.
  • Proof of contact to Stop 1 (Stop 1 can email you an outline of your call as proof).
  • Proof of contact to Student IT (Student IT can provide you with chat transcripts or your ServiceNow ticket number as proof) or any other support service.
  • Evidence of an outage from your Internet Service Provider.

The University may seek to substantiate applications using its own LMS and/or Zoom technical logs and examination incident reports and records.

4. If you have experienced a major technical disruption, apply for special consideration (technical). The Eligibility section below will give you an idea of the types of situations which may be eligible.

Eligibility

Every situation is unique, and eligibility for special consideration (technical) is determined on a case-by-case basis based on the supporting documents you provide.

Circumstances which may be eligible Circumstances which are not eligible
  • Internet or power outages that impact your ability to complete the exam/mid-semester test for more than 10% of the exam/mid-semester test time
  • Sustained drop-outs of the LMS or other software being used to complete your exam/mid-semester test (including University of Melbourne server dropouts)
  • Other technical issues not explicitly covered by the above which prevented you from accessing, continuing or completing your exam/mid-semester test for more than 10% of the exam/mid-semester test time (assessed on a case-by-case basis)
  • Minor technical issues such as a brief interruption to your internet or power
  • Other technical issues which provide a brief disruption to your exam/mid-semester test time
  • Any issues which are resolved during the exam/mid-semester test, which account for 10% or less of the exam/mid-semester test time
  • If you have submitted during the exam's submission window

How to apply

The special consideration (technical) application form is now open. Special consideration (technical) applications must be submitted within four business days of the assessment.Apply now

Outcomes

Applications are not automatically approved, and each application will be assessed on a case-by-case basis. Possible outcomes may include an exam re-sit during the supplementary exam period. You will receive an outcome within five working days to your student email.