Planned system outage
StudentOne, Student Admin pages, eApplication and International Offer Acceptance (IOA) platforms will be unavailable on Saturday 1 August from 8.00–11.00pm (AEST) due to scheduled maintenance. Offer acceptance, enrolment, and student admin tasks in my.unimelb (student portal) cannot be completed during this time. We apologise for any inconvenience.
Stop 1 help lab
The Stop 1 help lab is now open. Visit the help lab for support with basic enrolment, class timetable and student administration information.
Help lab location: Building 199, level 1, room 110
Opening hours: 10.00am–4.30pm
Student services
Please select the category of your enquiry below to find an answer or submit an enquiry.
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Student card
Ordering and collecting your card, ID and photo support, troubleshooting
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Course planning
Course rules and structure, choosing subjects
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Enrolment
Taking leave, study plan changes, rescind credit
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Class timetable
MyTimetable is the system you use to create and view your class schedule.
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Graduation
Testamurs, Conferring, Graduation Ceremonies
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Student visa
General student visa enquiries, student visa fee waivers
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Global study and exchange
Overseas study and exchange programs, applications, eligibility
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Personal details
Updating personal details, Unique Student Identifier (USI), citizenship
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Accommodation and transport
Financial support, accommodation and discounted public transport
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Fees and scholarships
Student invoice, statement of liability
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Academic skills
Academic writing, language and study skills resources, workshops and advice for all students.
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Careers and employability
Career advice workshops, appointments and more
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Exams and results
Exam timetable, results, Weighted Average Mark (WAM)
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Special consideration and ongoing support
Special consideration and ongoing support
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Academic statements
Academic transcripts, Evidence of Enrolment, and other general enquiries
Other assistance
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Student IT
Okta verify, Outlook/OneDrive migration, devices, email and software
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Future students
Get assistance if you can’t accept your offer or have questions about how to apply for a new course.
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Alumni and general public
Get assistance with other topics not relating to current or future study.
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Health and wellbeing
Find events, wellbeing workshops, self-help resources and support services to get the most out of uni.
How to get help
You can access support through the service centre in multiple ways: walk-ins for immediate triage, scheduled appointments for in-depth assistance, and skill-based workshops to build capability and confidence.
AI tools may be used to support responses to your written enquiries, with all responses reviewed by staff. Any personal information you provide will be handled in line with the Student Privacy Statement.