Travel insurance

Travel insurance is provided free for enrolled University of Melbourne students undertaking authorised University travel.

Registration

The registration process for the University’s Travel Insurance depends on the reason you are travelling:

Travel Category

How to register?

What happens after I register?

I did not receive my Insurance Confirmation Letter or I need to change my travel dates?

Overseas exchange or
Short term program

Global Learning team will complete a Travel Registration Form for you.

You will receive an Insurance Confirmation Letter via email with details of

  • Student name
  • Student ID
  • Travel dates
  • Program destination
  • Purpose of travel

Please contact the Global Learning Team

All other University-approved student travel*

Please complete your own Travel Registration Form.

Please submit a query in this Registration Technical Support Form.

*Includes University-approved internships/placements, UMOS, scholarships, MU Sport, artistic performances – any University-related travel not included above.

Documents (for Visa Applications)

You may use any/all of these documents in your visa application or to assist with foreign university entrance requirements.

Note: some foreign universities (particularly in Europe) may have specific insurance-related admission requirements such as requiring you to buy health insurance from an insurer in that country.  It may be that the University’s travel insurance is not deemed sufficient to qualify you for an exemption to this requirement. You may check this with Stop 1, but please be aware that the University is unable to change the admission requirements of foreign universities or countries.

Travel Insurance Coverage

    • Medical expenses
    • Travel disruption (eg cancelled or delayed flights)
    • Lost/stolen baggage and personal items

    Please see the Travel Insurance Coverage Summary and Travel Insurance Policy Wording (above under ‘Documentation’) for more details of additional incidents covered.

  • Under the University’s travel insurance you are covered 24/7 for:

    • Your official overseas program/travel period, and
    • Transit days from/to Melbourne, and
    • An additional 20 calendar days of personal travel

    You are strongly advised to purchase your own travel insurance from day 21 onwards; the University’s travel insurance will not cover you for any personal travel beyond the 20 personal travel days. The University's insurer Chubb has an offer of discounted personal travel insurance available here, but you are also free to find your own insurer online.

  • Within your program dates and the additional 20-day personal travel period, you are covered for travel to other countries according to the table below.

    International Travel

    Country Category (Smartraveller)

    Travel eligibility

    DFAT Level 1:

    ‘Exercise normal safety precautions’

    Automatic cover, no approvals required.

    DFAT Level 2:

    ‘Exercise high degree of caution’

    DFAT Level 3:

    ‘Reconsider your need to travel’

    Approval from the Academic Registrar and Insurer required

    Please submit an enquiry to Stop 1 titled ‘Insurance- DFAT Level 3 & 4 Travel Request’ with your travel intention and details

    For additional information please refer to Student Travel and Transport Policy Section 5

    DFAT Level 4:

    ‘Do not Travel’

    Domestic Travel

    Anywhere in Australia that is 100km or further from your departure point (i.e. your home or your regular University campus).

How to make a Travel Insurance Claim?

Review the Travel Insurance Coverage Summary (attached above under ‘Documentation’) to check if your incurred expenses are included in the types of costs covered by travel insurance. If you are unsure, please contact Stop 1.

  1. Complete the Travel Insurance Claim Form
  2. Submit claim form as soon as possible (even if partially complete)
    • Send the claim form and supporting documents (e.g. invoices, police reports, airline email) to claims@csnet.com.au and copy ins-office@unimelb.edu.au
    • Include any queries or supporting information about your claim in the email to the insurer.

Insurance Excess

For most insurance claims an “excess” is payable. This is an amount of money that the person making the claim has to pay.  Typically it is paid by way of a deduction from the amount the insurance company reimburses the person making the claim.

Example

  1. Your luggage is stolen
  2. You spend $550 to replace your suitcase and items inside, this makes your claim amount $550
  3. You tell the insurer via the claims form that your claim amount is $550
  4. The excess for stolen luggage is $200, meaning the insurer will pay you $350 ($550-$200)
  5. Effectively, for the $550 cost, the insurer contributes $350, you contribute $200

What if my claim amount is less than the excess?

If your claim amount is less than the excess, the claim is not worth pursuing.

Emergency Assistance

If you require emergency medical or security assistance while travelling, contact Chubb Assistance:

  • +61 2 8907 5995 (24/7, reverse charges)

Quote the University’s travel insurance policy no. 02PP015907 when you call Chubb.

University Security can also provide assistance on +61 3 8344 6666 or 1800 246 066.

Note: in most countries you will be required to contact the local operator and request a reverse charges call. If you call from your mobile you will charged network rates, but you can include this cost in your travel insurance claim.

Need help?

For any additional enquiries that is not covered by the above information contact Stop 1.

Contact Stop 1