Fee remission outcomes

Once you’ve submitted your fee remission application, we’ll review it and provide an outcome.

Processing times

We process fee remission applications in the order we receive them and can't speed up individual applications. The processing times listed below apply to everyone.

Standard fee remission applications

  • Average turnaround: 124 working days
  • We are currently assessing applications submitted from 20 January 2026.

Fee remission application review outcomes

  • Average turnaround: 98 working days
  • We are currently reviewing requests submitted from 26 February 2026.

Last updated 17 July 2026

Outcomes

We'll notify you of the outcome through the fee remission application portal.

Here's what each outcome means and what happens next.

  • Next steps:

    • For HELP debt: Your debt will be cancelled. This may take several months to reflect in your Australian Taxation Office record.
    • For upfront payments: We will credit your account. You can apply for a refund or use the credit for future fees.
    • For sponsor payments: If your fee was paid by your official sponsor, these funds will be credited back to them.
    • You will receive a notification email when the remission of funds has been finalised.

    If your fee remission application is approved for a failed subject, your grade will change to Withdrawn (WD). If you're a Commonwealth Supported Place student, your Student Learning Entitlement (SLE) will be re-credited.

  • Next steps:

    • You can ask for a review of this decision within 28 days if you have new documents to support your case.
    • If you do not apply for review within 28 days, this decision is final.

    How to apply for a review

    Submit a fee remission review form and include your original fee remission application ID number.

    You will need to explain why you want a review. For example, you might have new documents that were not in your first application.

    Before submitting a review application, please note:

    • Submissions without new supporting documentation will likely be unsuccessful
    • We will not accept personal statements alone as new evidence.

    Further review

    After seeking a review of the decision internally, you may lodge a complaint with an appropriate body external to the University, including the relevant ombudsman or equivalent agency, depending on your fee type.

    You can find the details in the outcome sent to you following your review decision.

  • Please send us any key documents for your application that fit the eligibility criteria.

    We need these before we review it. In some cases, we may ask for more documents to evaluate your application, but this is not guaranteed.

    Next steps:

    • Log in to your fee remission application in the APEX portal
    • Select the 'Submitted applications' link in the top right-hand corner
    • Upload the requested additional documentation within 28 days.

    If you don’t provide new documentation within 28 days:

    • your application will be declined
    • you will be required to submit a review to add additional documentation.