Stop 1 can connect you with the full range of student services to support your success while studying at the University.
Stop 1 in-person services at Parkville and Southbank have reopened with limited staff in line with Victorian Government restriction requirements. Please book appointments online wherever possible. Virtual services such as phone, chat and email remain available.
Contact us
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Ask our virtual concierge
Avoid the queues by chatting with our virtual concierge team via a live Zoom meeting. They can resolve a range of general questions or direct you to the right place.
Virtual concierge hours
Monday to Wednesday: 9am – 5pm
Thursday to Friday: 10am – 5pm -
Book an appointment
Book a one-on-one appointment. Appointments are available for general enquiries or individual support from one of our many student services, and can be virtual, over the phone or in-person.
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Call us
Within Australia: 13 MELB (13 6352)
Outside Australia: +61 3 9035 5511
Phone hours
Monday to Wednesday: 9am – 5pm Thursday and Friday: 10am – 5pm -
Enquire or chat online
Submit an enquiry or chat one-on-one with one of our Stop 1 advisers.
Chat hours
Monday to Friday: 11am – 5pm
Due to high demand, we may occasionally need to close the chat service early.
Workshops and sessions
Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.
Visit us
Stop 1 Parkville
757 Swanston Street, Parkville
(Main entrance off Grattan Street)
Hours
Monday to Wednesday: 9:15am – 4:30pm
Thurday to Friday: 10am – 4.30pm
Stop 1 Southbank
The Hub, Building 863/234 St Kilda Rd
Hours
Monday to Wednesday: 9.15am – 4.30pm
Thurday to Friday: 10am – 4.30pm