Stop 1 can connect you with the full range of student services to support your success while studying at the University.
We are now offering a combination of virtual and in-person appointments. If you have an in-person appointment, there are some requirements you need to complete before you can visit campus. Find out more on our Return to Campus page.
See the student services directory for more information about how to access specific services.
Contact us
Due to high demand, we're currently experiencing long wait times for calls and online chat.
If you'd like to avoid the queues, try chatting with our virtual concierge team via a live Zoom webinar. They're able to resolve a range of questions quickly or direct you to the right place, and are open from 10am to 5pm.
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Call us
Within Australia: 13 MELB (13 6352)
Outside Australia: +61 3 9035 5511
Phone hours
Monday to Wednesday: 9am – 5pm Thursday and Friday: 10am – 5pm -
Book an appointment
Book a one-on-one appointment. Appointments are available for general enquiries or individual support from one of our many student services, and can be virtual, over the phone or in-person.
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Submit an enquiry
Submit an enquiry or update an existing enquiry.
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Chat online
Chat one-on-one with one of our Stop 1 advisers.
Chat hours
Monday to Friday: 11am – 5pm
Due to high demand, we may occasionally need to close the chat service earlier.
Workshops and sessions
Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.
Visit us
Stop 1 Parkville
757 Swanston Street, Parkville
(Main entrance off Grattan Street)
Hours
Monday to Friday: 9:15am – 4:30pm
Stop 1 Southbank
Stop 1 Southbank is currently closed to in-person appointments. We will provide an update when Stop 1 Southbank is open again.