Stop 1 can connect you with the full range of student services to support your success while studying at the University.
Contact us
Let us find you the right service
To help you find the right person and avoid queues, try chatting with our virtual concierge team via a live Zoom webinar. They can resolve a range of questions quickly and direct you to the right place.
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Call us
Within Australia: 13 MELB (13 6352)
Outside Australia: +61 3 9035 5511
Phone hours
Monday to Wednesday: 9am – 5pm Thursday and Friday: 10am – 5pm -
Book an appointment
Book a one-on-one appointment. Appointments are available for general enquiries or individual support from one of our many student services, and can be virtual, over the phone or in-person.
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Submit an enquiry
Submit an enquiry or update an existing enquiry.
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Chat online
Chat one-on-one with one of our Stop 1 advisers.
Chat hours
Monday to Friday: 11am – 5pm
Due to high demand, we may occasionally need to close the chat service earlier.
Workshops and sessions
Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.
Visit us
Stop 1 Parkville
757 Swanston Street, Parkville
(Main entrance off Grattan Street)
Hours
Monday to Wednesday: 9:15am – 4:30pm
Thurday to Friday: 10am – 4.30pm
Stop 1 Southbank
The Hub, Building 863/234 St Kilda Rd
Hours
Monday to Wednesday: 9.15am – 4.30pm
Thurday to Friday: 10am – 4.30pm