Stop 1

Stop 1 can connect you with the full range of student services to support your success while studying at the University.

Most student services are currently being delivered virtually.
See the student services directory for more information about how to access specific services.

Contact us

Due to high demand, we're currently experiencing long wait times for calls and online chat.

If you'd like to avoid the queues, try chatting with our virtual concierge team via a live Zoom room. They're able to resolve a range of questions quickly or book you a 1:1 appointment, and are open from 10am to 5pm.

Try the virtual concierge

  • Call us

    Within Australia: 13 MELB (13 6352)

    Outside Australia: +61 3 9035 5511

    Phone hours
    Monday to Wednesday: 9am – 5pm Thursday and Friday: 10am – 5pm

  • Book an appointment

    Book a one-on-one virtual or phone appointment. Appointments are available for general enquiries or individual support from one of our many student services.

    Book an appointment

  • Submit an enquiry

    Submit an enquiry or update an existing enquiry.

    Submit an enquiry

  • Chat online

    Chat one-on-one with one of our Stop 1 advisers.

    Start a chat

    Chat hours
    Monday to Wednesday: 9am – 5pm
    Thursday and Friday: 10am – 5pm
    Last chat requests close at 4.30pm

Break Free From Anxiety workshop

Workshops and sessions

Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.

Browse workshops and sessions