Stop 1 can connect you with the full range of student services to support your success while studying at the University.
If you have a question about how coronavirus (COVID-19) and associated travel restrictions may affect your studies, advice and FAQs are available on the student support page.
Contact us
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Call us
Within Australia: 13 MELB (13 6352)
Outside Australia: +61 3 9035 5511
Phone hours
Monday to Thursday: 9am – 6pm
Friday: 9am – 5pm -
Chat online
Chat one-on-one with one of our Stop 1 advisers.
Chat hours
Monday to Friday: 1pm – 6pm
Last chat requests close at 5.30pm -
Submit an enquiry
Submit an enquiry or update an existing enquiry.
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Book an appointment
One-on-one appointments are available for many of our student services.
Workshops and sessions
Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.
Visit us
Stop 1 Parkville
757 Swanston Street, Parkville
(Main entrance off Grattan Street)
Hours
Monday: 9am – 5pm
Tuesday and Wednesday: 9am – 6pm
Thursday and Friday: 10am – 5pm
Stop 1 Southbank
234 St Kilda Road, Southbank
(The Hub, Building 863)
View student services at The Hub
Hours
Monday to Friday: 9am–5pm