Contact Stop 1
Stop 1 can connect you with the full range of student services to support your success while studying.
From Monday 15 November, Stop 1 at Parkville will open for in-person appointments between 9:30am–4pm for student cards and academic transcripts collection. All other services, including course advice, continue to be available online.
Online enquiries
We now have a range of different enquiry forms to help ensure your enquiry goes to the right team first time.
To submit a new enquiry, visit the submit an enquiry page and select your enquiry type. Once you have submitted your enquiry, we’ll get back to you within 3-5 business days.
Chat
Chat is now available on the submit an enquiry page and selected other pages across students.unimelb.edu.au.
Our chat hours are Monday to Wednesday, 9am – 5pm, and Thursday and Friday, 10am – 5pm (AEST). During these hours, you can chat to a student services adviser by clicking the ‘Chat with us’ button at the bottom of the page.
A window will appear asking you to enter your first and last names, student ID number and the subject of your chat. Chat is only available for current students, and all fields must be completed before you can start a chat.
Once you start a chat, you'll be served by our next available student services adviser. If no advisers are available, you’ll be placed into a queue where we’ll respond to your chat as soon as we can.
Outside of business hours, a ‘Chat unavailable’ message will appear.
From Monday 15 November, Stop 1 at Parkville will open for in-person appointments between 10am–3pm for student cards and academic transcripts collection. All other services, including course advice, continue to be available online.
Stop 1 Southbank will be closed for in-person services and appointments during the current Victorian lockdown. Virtual services remain open.