Stop 1 can connect you with the full range of student services to support your success while studying at the University.
Contact us
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Ask our virtual concierge
Avoid the queues by chatting with our virtual concierge team via a live Zoom meeting. They can resolve a range of general questions or direct you to the right place.
Virtual concierge hours
Monday to Friday: 10am – 5pm -
Book an appointment
Book a one-on-one appointment. Appointments are available for general enquiries or individual support from one of our many student services, and can be virtual, over the phone or in-person.
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Call us
Within Australia: 13 MELB (13 6352)
Outside Australia: +61 3 9035 5511
Phone hours
Monday to Wednesday: 9am – 5pm Thursday and Friday: 10am – 5pm -
Enquire or chat online
Submit an enquiry or chat one-on-one with one of our Stop 1 advisers.
Chat hours
Monday to Friday: 11am – 5pm
Due to high demand, we may occasionally need to close the chat service early.
Workshops and sessions
Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.
Visit us
Stop 1 Parkville
757 Swanston Street, Parkville
(Main entrance off Grattan Street)
Hours
Monday to Wednesday: 9:15am – 4:30pm
Thurday to Friday: 10am – 4.30pm
Stop 1 Southbank
The Hub, Building 863/234 St Kilda Rd
Hours
Monday to Wednesday: 9.15am – 4.30pm
Thurday to Friday: 10am – 4.30pm