Stop 1

Stop 1 can connect you with the full range of student services to support your success while studying at the University.

Contact us

  • Call us

    Within Australia: 13 MELB (13 6352)

    Outside Australia: +61 3 9035 5511

    Phone hours
    Monday to Thursday: 9am – 6pm
    Friday: 9am – 5pm

  • Chat online

    Chat one-on-one with one of our Stop 1 advisers.

    Start a chat

    Chat hours
    Monday to Friday: 1pm – 6pm
    Last chat requests close at 5.30pm

  • Submit an enquiry

    Submit an enquiry or update an existing enquiry.

    Submit an enquiry

  • Book an appointment

    One-on-one appointments are available for many of our student services.

    Book an appointment

Visit us

Stop 1 Parkville

757 Swanston Street, Parkville
(Main entrance off Grattan Street)


Monday: 9am – 5pm
Tuesday and Wednesday: 9am – 6pm
Thursday and Friday: 10am – 5pm

Stop 1 Southbank

234 St Kilda Road, Southbank
(The Hub, Building 863)

View student services at The Hub


Monday to Friday: 9am–5pm

Workshops and sessions

Get the most out of your university experience by attending a student services workshop or session.

Browse workshops and sessions