Stop 1

Stop 1 can connect you with the full range of student services to support your success while studying at the University.

Stop 1 in-person services at Parkville and Southbank have reopened with limited staff in line with Victorian Government restriction requirements. Please book appointments online wherever possible. Virtual services such as phone, chat and email remain available.

Contact us

  • Ask our virtual concierge

    Avoid the queues by chatting with our virtual concierge team via a live Zoom meeting. They can resolve a range of general questions or direct you to the right place.

    Try the virtual concierge

    Virtual concierge hours
    Monday to Wednesday: 9am – 5pm
    Thursday to Friday: 10am – 5pm

  • Book an appointment

    Book a one-on-one appointment. Appointments are available for general enquiries or individual support from one of our many student services, and can be virtual, over the phone or in-person.

    Book an appointment

  • Call us

    Within Australia: 13 MELB (13 6352)

    Outside Australia: +61 3 9035 5511

    Phone hours
    Monday to Wednesday: 9am – 5pm Thursday and Friday: 10am – 5pm

  • Enquire or chat online

    Submit an enquiry or chat one-on-one with one of our Stop 1 advisers.

    Enquire or chat

    Chat hours
    Monday to Friday: 11am – 5pm
    Due to high demand, we may occasionally need to close the chat service early.

Counsellor presenting during Break Free From Anxiety workshop

Workshops and sessions

Get the most out of your university experience by attending a student services workshop or session. Find out about studying overseas, academic skill-building, careers and employability, and much more.

Browse workshops and sessions

Visit us

Stop 1 Parkville

757 Swanston Street, Parkville
(Main entrance off Grattan Street)


Monday to Wednesday: 9:15am – 4:30pm
Thurday to Friday: 10am – 4.30pm

Stop 1 Southbank

The Hub, Building 863/234 St Kilda Rd


Monday to Wednesday: 9.15am – 4.30pm
Thurday to Friday: 10am – 4.30pm