Stop 1, Student Services and Libraries during the COVID-19 pandemic

Get the support you need during the COVID-19 pandemic.

Last updated: 09.38am, 27 November 2020

Stop 1

Student services continue to be delivered online and by phone. Students can access advice and support from Stop 1 via phone and chat appointments, online workshops and email enquiries. Our careers and employability, academic skills, global mobility, course planning and more will all be delivered remotely, with extended contact hours available in some cases.


In line with the current Victorian Government restrictions, all libraries are currently closed until further notice. This includes study spaces which were previously opened for students to book.

The University is planning for a phased, partial return to campus once this is possible, including the reopening of libraries, with our number one priority being the health, safety and wellbeing of our students, staff and community.

Details regarding the reopening of library spaces will be included when we have more information. Comprehensive library resources and services are available online, and we are here to help you via Library Chat, Student IT Chat and other online services.

Our libraries provide access to a vast array of materials online, with many publishers temporarily expanding their digital offerings. Find out how to source online materials for your teaching, learning and research.

If you can't find what you need through self-service options, remember to ask a librarian or contact your Faculty and School Librarian directly. If the University doesn't currently have the material you need electronically, librarians will provide options to supply a suitable resource.

If the resource you’re looking for is from the University of Melbourne Archives or part of a special collection, you can ask Archives and Special Collections to investigate access options for you. If you have already made a request via the Archives or Reading Room emails, you do not need to make another one.

  • Are any libraries open?

    In line with the current Victorian Government restrictions, all libraries are currently closed until further notice. This includes study spaces which were previously opened for students to book. All other University library services are still being virtually delivered.

    We are still here to help you! You will have access to all our ebook and online journals and databases - 96% of the library’s journal holdings are online. In addition, we also have access to over 1.5 million ebook holdings.

    You can contact us for assistance via Library Chat or via email at

  • I have items out on loan. What do I do? I want to return my items, how do I do this?

    While our libraries are closed you do not need to return your loan items and you will not receive a fine.

    If you must return your items for your own reasons, and can do so without breaching current restrictions, please return them through the returns chute outside the Baillieu Library. Returned items will be removed from your library record when library staff return to campus. All returns will be backdated, and there will be no fines.

  • I am waiting for my BONUS+ or Interlibrary Loan to arrive. Will I still be able to get it?

    We are fulfilling requests for Interlibrary Loans. Copies are delivered electronically and physical items will be mailed to your address. If your requested material needs to be used in the Library, we will inform you and let you know how to arrange access.

    We cannot supply BONUS+ items at this time.

    For assistance, please refer to the Interlibrary Loan website or email

  • I have BONUS+ items on loan. How do I return or renew these?

    We have increased the number of times you can renew BONUS+ items to 14. You can take advantage of the increase now by renewing your items in your Borrowing Record. BONUS+ items can be renewed even if they are overdue. You can also use our Library Chat service, or ask for renewals via email at

  • I need help, how do I contact the library if I can’t come to campus?

    We are here and happy to help. Library services will continue to be offered online. You can contact us for assistance via Library Chat or via email at

    You can also browse our self-help online resources including Library Guides and information on referencing.

  • I’m having IT trouble. Where can I get help?

    Have a look at our guide to studying online.

    Student IT can help too. Contact them to access other helpful online resources.

  • I want a physical item but the libraries are closed. How do I get a copy?

    If the University doesn’t have the material you need, ask a librarian to help find online and print resources for you. Librarians will investigate a range of options to supply a suitable resource.

  • I need to request an item that I can only view in the Reading Room, can I do that?

    Physical access to the Archives and Special Collections is not possible at this time. However, once we re-open materials can once again be requested into the Reading Room for use.

    You can search our catalogue for digitised items via our website and ask Archives and Special Collections to investigate access options for you if the material isn't already available digitally.

  • What are publishers doing to make more resources available for teaching, learning and research during restrictions?

    Many publishers are opening up additional content to support the scholarly community during COVID-19 - you can find this information here at E-Resources @ the University of Melbourne Library. All available electronic resources can be found by visiting our Discovery Services and the Library Catalogue.

Early childhood

In line with the State Government’s advice, childcare services will continue to operate. If you have a child enrolled in a University childcare service, your centre will contact you directly with advice.

Student IT

Visit the Studying Remotely page for help getting set up and ready for online learning. The Student IT team are here to help seven days a week, through our Online Chat function and also with Support Tickets. For a quick response during the day, start a chat with us. After hours or for something that might be a bigger issue, submit a ticket and we will help as soon as we can. All of these services are available from the Student IT website.