Stop 1 and support services

Get the support you need, wherever you are.

Stop 1

We are now offering a combination of virtual and in-person appointments.  
To ensure a COVID-safe environment for all students, staff and visitors, drop-in services are not currently being offered. Limited in-person appointments available via pre-booking only.
If you have an in-person appointment, there are some requirements you need to complete before you come to campus. Find out more on our Coming to Campus page.

Contact Stop 1

Workshops and sessions

Visit the student services workshops and sessions page to see what workshops and sessions will be offered in Semester 1 and to book your place.

Careers and Employability Studio

The Careers and Employability Studio is currently offering virtual or phone appointments only. Visit the get advice page for more information on accessing the Careers and Employability services.

Course planning

We are now offering a combination of virtual and limited in-person appointments, but bookings are essential. Find out more at the Course advice and enrolment assistance page.

Counselling and Psychological Services (CAPS)

CAPS provides free, confidential, short-term professional counselling to currently enrolled students and staff. Currently services are being offered virtually, and you can find out more about how to book an appointment by visiting the CAPS page.

University Health Service

The University Health Service is open for in-person and telehealth appointments. Visit the Health Service page for more information and to book an appointment.

Academic Skills

Academic skills advice can currently only be accessed online. Visit the Academic Skills page for all the online resources available to you.

Financial Aid

Financial Aid advice can currently be accessed virtually or by phone appointment. Visit the Financial Aid page to book an appointment, and visit back here regularly for information on when in-person appointments will be available.


Housing advice and support can currently be accessed virtually or by phone appointment. Find out more about student housing on the housing page, and check back here regularly for information on when in-person housing appointments will be available.

Study overseas and exchange

We are currently offering phone and online chat appointments to discuss studying overseas and exchange programs. In-person appointments will be commencing on 1 March 2021. Please see below for the times and dates each are available:

Phone and chat appointments: Tuesday and Thursday 
In-person appointments: Tuesday and Thursday starting 1 March

Bookings are essential.

Early childhood

If you have a child enrolled in a University childcare service, your centre will contact you directly with advice.