Stop 1: Connecting Students and Services - Section contents

Stop 1 is the home of student services online, on the phone and in person. Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Service changes

  • Stop 1 (Parkville) refurbishment
    To help us improve the way we deliver services to you in person, we’re redeveloping our Ground Floor space at 757 Swanston Street, Parkville. All student services previously found on the Ground Floor will temporarily be delivered on Level 1, Stop 1 until the end of January 2018. Find out more.

  • Christmas closure

    • Stop 1 (Parkville), phone, and chat will be closed for the Christmas University holiday from 12pm Friday 22 December to Monday 1 January 2018 and will reopen at 9am on Tuesday 2 January 2018.
    • Stop 1 (Southbank) will close at 5pm Thursday 21 December and will reopen at 9am on Tuesday 2 January 2018.
  • Counselling and Psychological Services has moved to 757 Swanston Street
    Counselling and Psychological Services are now located at Level 5, 757 Swanston Street, Parkville. The phone number (+61 3 8344 6927) and opening hours for Counselling and Psychological Services have not changed.

Check online and save some time

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Events and workshops

Did you know that Stop 1 offers a range of events, workshops and drop-in sessions? Find out what’s on at Stop 1.

Follow us

Follow @uomstop1 on Twitter or Facebook for the latest updates, announcements and reminders.

Contact usAll times in AEST

Call us

Within Australia
13 MELB (13 6352)

Outside Australia
+61 3 9035 5511



Tuesday and Wednesday


Thursday and Friday


Chat online

Have a one-on-one online chat with one of our Stop 1 representatives.

Monday to Wednesday


Thursday and Friday


New chat requests close at 6.30pm

Submit an enquiry

You can submit an enquiry online, or update an existing enquiry. Our friendly staff will reply within 2 business days.

See us in person

All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)


Tuesday and Wednesday

Thursday and Friday

VCA and MCM students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)

Monday to Friday

All students

138 Cardigan Street, Carlton

Health Service
+61 3 8344 6904
Monday to Friday, 8.45am–5pm

+61 3 8344 7566
Monday to Friday, 9am–5pm

Level 5, 757 Swanston Street, Parkville

Counselling and Psychological Services
+61 3 8344 6927
Monday to Friday, 9am–5pm

Give us your feedback If you have any feedback on Stop 1, please let us know via our student feedback page.