Stop 1: Connecting Students and Services - Section contents

Stop 1 is the home of student services online, on the phone and in person. Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Our Parkville location is open for extended hours until 4 August to better meet your needs. Check our hours below.

Check online and save some time

Before contacting us, check if your question is already answered on the web.

is the comprehensive website for current students at Melbourne

is the University's knowledge database, with answers to more than 800 frequently asked questions

site search
can help you find anything you need within the unimelb site

Events and workshops

Did you you know that Stop 1 offers a range of events, workshops and drop-in sessions? Find out what’s on at Stop 1.

Follow us

Follow @uomstop1 on Twitter or Facebook for the latest updates, announcements and reminders.

Contact usAll times in AEST

Call us

Within Australia
13 MELB (13 6352)

Outside Australia
+61 3 9035 5511

Monday to Thursday




Chat online

Have a one-on-one online chat with one of our Stop 1 representatives.

Monday to Friday


New chat requests close at 6.30pm

Submit an enquiry

You can submit an enquiry online, or update an existing enquiry. Our friendly staff will reply within 2 business days.

See us in person

All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)

Monday to Thursday


VCA and MCM students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)

Monday to Friday

All students

138 Cardigan Street, Carlton

Health Service
+61 3 8344 6904
Monday to Friday, 8.45am–5pm

+61 3 8344 7566
Monday to Friday, 9am–5pm

Counselling and Psychological Services
+61 3 8344 6927
Monday to Friday, 9am–5pm

Give us your feedback If you have any feedback on Stop 1, please let us know via our student feedback page.