Stop 1: Connecting Students and Services - Section contents

Stop 1 is the home of student services online, on the phone and in person. Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Stop 1 opening hours: from Monday 20 February - Friday 10 March, Stop 1 is open for extended hours to better meet your needs! Check our current extended hours below.

Check online and save some time

Before contacting us, check if your question is already answered on the web.

  • students.unimelb is the comprehensive website for current students at Melbourne
  • ask.unimelb is the University's knowledge database, with answers to more than 800 frequently asked questions
  • site search can help you find anything you need within the unimelb site

Contact us

Chat online

Have a one-on-one online chat with one of our Stop 1 representatives.

Monday to Friday
9.00am–7.00pm

New chat requests close at 6.45pm
Hours listed are AEDT/AEST

Call us

Within Australia
13 MELB (13 6352)

Outside Australia
+61 3 9035 5511

Monday to Thursday
8.30am–6.00pm
Friday
8.30am–5.00pm

Hours listed are AEDT/AEST

Submit an enquiry

You can submit an enquiry online, or update an existing enquiry. Our friendly staff will reply within 2 business days.

See us in person

All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)

Monday to Thursday
8.30am–6.00pm

Friday
8.30am–5.00pm

VCA and MCM students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)

Monday to Friday
9.00am–5.00pm

All students

138 Cardigan Street, Carlton

Health Service
+61 3 8344 6904
Monday to Friday, 8.45am–5.00pm

Chaplaincy
+61 3 8344 7566
Monday to Friday, 9.00am–5.00pm

Counselling and Psychological Services
+61 3 8344 6927
Monday to Friday, 9.00am–5.00pm

What's happening at Stop 1?

Follow @uomstop1 on Twitter or Facebook for the latest updates, announcements and reminders.

Give us your feedback If you have any feedback on Stop 1, please let us know via our student feedback page.