Stop 1: Connecting Students and Services - Section contents

Stop 1 is the home of student services online, on the phone and in person. As a student, Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Extended Hours: Stop 1 will be open 8:30am – 6pm, Monday – Thursday and 8:30am – 5pm, Friday until 29 July

Check online to save yourself time

There's plenty of useful information on the web, so we recommend you check our online resources before contacting us.

What's happening at Stop 1?

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Career Express drop-ins

Career Express drop-in services have moved to The Gallery (G04 – Ground Floor) at Stop 1 (Parkville).

Monday – Friday
10.00am – 12.00pm and 2.15pm – 4.15pm

More on Melbourne Careers


Contact us

Find info on the web

  • students.unimelb is the comprehensive website for current students at Melbourne
  • ask.unimelb is the University's knowledge database, with answers to more than 800 frequently asked questions

Ask online

  • Join a chat
    9am – 7pm, Monday to Friday
    New chat requests close at 6:45pm
  • Submit an enquiry
    One of our friendly staff will reply within 2 business days

Call us on the phone


See us in person

Stop 1 (Parkville)

All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)
9am – 5pm, Monday to Friday

Stop 1 (Southbank)

VCA and MCM students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)
9am – 5pm, Monday to Friday

Health and wellbeing services

All students

138 Cardigan Street, Carlton

Health Service
+ 61 3 8344 6904
8:45am – 5pm, Monday to Friday

Chaplaincy
+61 3 8344 7566
9am – 5pm, Monday to Friday

Counselling and Psychological Services
+ 61 3 8344 6927
9am – 5pm, Monday to Friday


Frequently asked questions

Student Centres have closed. The services that were delivered out of Student Centres prior to 2016 are now delivered through Stop 1.

The Baldwin Spencer building reception desk has closed. The services that were delivered out of Baldwin Spencer (fees, scholarships, housing, graduations, financial aid, academic records, Safer Community Program and Student Equity and Disability) prior to 2016 are now delivered through Stop 1.

Yes. You can access all the same services and support through Stop 1 online, on the phone and in person. Our expert staff will be able to assist you with your enquiry.

You can access disability services through Stop 1 online, on the phone and in person. Disability services formerly available at the Baldwin Spencer building prior to 2016 are now available through Stop1 (Parkville).

The Student Centre at Southbank has been renamed to Stop 1 (Southbank) and offers VCA and MCM students the same services as before.

You can find the Stop 1 contact details at the top of this page.


Give us your feedback

If you have any feedback on the new service space or Stop 1 in general, please let us know via our student feedback page.