Stop 1: Connecting Students and Services - Section contents

Stop 1 is the home of student services online, on the phone and in person. Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Service changes

  • Stop 1 (Parkville) refurbishment
    To help us improve the way we deliver services to you in person, we’re redeveloping our Ground Floor space at 757 Swanston Street, Parkville. All student services previously found on the Ground Floor will temporarily be delivered on Level 1, Stop 1 until the end of January 2018. Find out more.

  • Christmas closure

    • Stop 1 (Parkville), phone, and chat will be closed for the Christmas University holiday from 12pm Friday 22 December to Monday 1 January 2018 and will reopen at 9am on Tuesday 2 January 2018.
    • Stop 1 (Southbank) will close at 5pm Thursday 21 December and will reopen at 9am on Tuesday 2 January 2018.
  • Counselling and Psychological Services has moved to 757 Swanston Street
    Counselling and Psychological Services are now located at Level 5, 757 Swanston Street, Parkville. The phone number (+61 3 8344 6927) and opening hours for Counselling and Psychological Services have not changed.

Check online and save some time

Before contacting us, check if your question is already answered on the web.


students.unimelb
is the comprehensive website for current students at Melbourne


ask.unimelb
is the University's knowledge database, with answers to more than 800 frequently asked questions


site search
can help you find anything you need within the unimelb site

Events and workshops

Did you know that Stop 1 offers a range of events, workshops and drop-in sessions? Find out what’s on at Stop 1.

Follow us

Follow @uomstop1 on Twitter or Facebook for the latest updates, announcements and reminders.

Contact usAll times in AEST

Call us

Within Australia
13 MELB (13 6352)

Outside Australia
+61 3 9035 5511

Monday

9am–5pm

Tuesday and Wednesday

9am–6pm

Thursday and Friday

10am–5pm

Chat online

Have a one-on-one online chat with one of our Stop 1 representatives.

Monday to Wednesday

9am–7pm

Thursday and Friday

10am–7pm

New chat requests close at 6.30pm

Submit an enquiry

You can submit an enquiry online, or update an existing enquiry. Our friendly staff will reply within 2 business days.

See us in person

All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)

Monday
9am–5pm

Tuesday and Wednesday
9am–6pm

Thursday and Friday
10am–5pm

VCA and MCM students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)

Monday to Friday
9am–5pm

All students


138 Cardigan Street, Carlton

Health Service
+61 3 8344 6904
Monday to Friday, 8.45am–5pm

Chaplaincy
+61 3 8344 7566
Monday to Friday, 9am–5pm


Level 5, 757 Swanston Street, Parkville

Counselling and Psychological Services
+61 3 8344 6927
Monday to Friday, 9am–5pm

Give us your feedback If you have any feedback on Stop 1, please let us know via our student feedback page.