Stop 1: Connecting Students and Services - Section contents

Stop 1 is the home of student services online, on the phone and in person. Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Australia Day, Thursday 26 January, will be a public holiday. The University, including Stop 1 will be closed.

Check online and save some time

Before contacting us, check if your question is already answered on the web.

  • students.unimelb is the comprehensive website for current students at Melbourne
  • ask.unimelb is the University's knowledge database, with answers to more than 800 frequently asked questions
  • site search can help you find anything you need within the unimelb site

Contact us

Chat online

Have a one-on-one online chat with one of our Stop 1 representatives.

Monday to Wednesday
Thursday and Friday

New chat requests close at 6.45pm
Hours listed are AEDT/AEST

Call us

Within Australia
13 MELB (13 6352)

Outside Australia
+61 3 9035 5511

Tuesday and Wednesday
Thursday and Friday

Hours listed are AEDT/AEST

Submit an enquiry

You can submit an enquiry online, or update an existing enquiry. Our friendly staff will reply within 2 business days.

See us in person

All students

757 Swanston Street, Parkville
(Main entrance off Grattan Street)


Tuesday and Wednesday

Thursday and Friday

VCA and MCM students only

234 St Kilda Road, Southbank
(Elisabeth Murdoch Building)

Monday to Friday

All students

138 Cardigan Street, Carlton

Health Service
+61 3 8344 6904
Monday to Friday, 8.45am–5.00pm

+61 3 8344 7566
Monday to Friday, 9.00am–5.00pm

Counselling and Psychological Services
+61 3 8344 6927
Monday to Friday, 9.00am–5.00pm

What's happening at Stop 1?

Follow @uomstop1 on Twitter or Facebook for the latest updates, announcements and reminders.

Stop 1 hours have changed (Parkville)

To better meet your needs, opening hours for Stop 1 in person (Parkville only) and phones are now varied across the week.

Monday: 9.00am–5.00pm
Tuesday: 9.00am–6.00pm
Wednesday: 9.00am–6.00pm
Thursday: 10.00am–5.00pm
Friday: 10.00am–5.00pm

Course planning workshops

Course planning workshops are a great way to find out how to get the most out of your course. Learn about subject information relating to your faculty to help assist with your studies.

View details

Give us your feedback If you have any feedback on Stop 1, please let us know via our student feedback page.